Monu Singh Sengar
Kalyan
Summary
Dynamic Sales Manager with a proven track record at Bajaj Finserv Ltd, adept at driving growth and enhancing team performance. Skilled in developing effective training programs and strategies, I excel in fostering collaboration and innovation. Detail-oriented and a strong team player, I successfully improved debt recovery rates and streamlined sales processes.
Overview
9
9
years of professional experience
Work History
Sales Manager
Bajaj Finserv Ltd
Mumbai
06.2024 - Current
- Managed sales team to achieve targets and enhance performance.
- Developed training programs for new sales representatives.
- Analyzed market trends to identify new business opportunities.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Implemented process changes to streamline sales department workflow.
- Achieved company growth and brand development through market expansion and sales.
Collections Manager
Bajaj Finserv Ltd
Mumbai
10.2023 - 05.2024
- Managed collections process for overdue accounts at Bajaj Finserv L.
- Developed strategies to improve debt recovery rates effectively.
- Coordinated with team members to resolve customer payment issues.
- Trained staff on best practices in collections and customer service.
- Communicated with clients regarding payment plans and options available.
- Monitored team performance to ensure adherence to company policies.
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Completed investigations of customer accounts and payment histories.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Performed research and due diligence to resolve issues.
- Reduced losses by restructuring loan payment plans.
Officer – Sales
BAJAJ FINSERV CONSUMER DURABLE
09.2017 - 10.2023
- Managed customer inquiries and provided product information to enhance satisfaction.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Assisted in training new staff on operational procedures and best practices.
- Conducted regular audits of customer accounts for compliance and accuracy.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Championed innovation and continuous improvement initiatives.
- Directed strategic planning and implementation of organizational goals.
- Maintained positive working relationship with fellow staff and management.
Education
TYB.COM -
MUMBAI UNIVERCITY
Seth Hirachand Mutha College01.2017
HSC (10+2) -
GUJRAT BOARD
Utkarsh Vidyalaya01.2014
S.S.C (10th) -
MAHARASHTRA BOARD
MKVM Hindi High School01.2010
Skills
- Sales strategy
- Team leadership
- Team player
- Willingness to learn
- Dynamic
- Energetic
- Performance monitoring
- Problem solving
- Sales processes
- Sales strategy development
- Conflict resolution
- New business development
- Cross-functional collaboration
- Staff management
- Vendor relationship management
- Goal setting
- Positive and upbeat
Accomplishments
Winner Certificate in Management Game of Cricket
Personal Information
- Date of Birth: 10/04/95
- Marital Status: Single
Hobbies and Interests
- Playing Cricket
- Communicate with people
Projects
- Sustainable Development Goal
- Business Opportunity Presentation
Disclaimer
I do hereby state that the above mentioned information is true to the best of my knowledge & belief.
Languages
- English
- Hindi
Preferred Location
- Mumbai
- Gujrat
Skill Sets
- Detail Oriented
- Team player
- Willingness to learn
- Dynamic
- Energetic
Timeline
Sales Manager
Bajaj Finserv Ltd
06.2024 - Current
Collections Manager
Bajaj Finserv Ltd
10.2023 - 05.2024
Officer – Sales
BAJAJ FINSERV CONSUMER DURABLE
09.2017 - 10.2023
TYB.COM -
MUMBAI UNIVERCITY
HSC (10+2) -
GUJRAT BOARD
S.S.C (10th) -
MAHARASHTRA BOARD