MONU KUMAR GUPTA
PATNA
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
Trent ltd Westside (Tata Group)
Patna
2022.01 - Current
- Monitored daily sales figures to track trends in customer buying behavior.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints and issues promptly and professionally.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Ensured compliance with all safety regulations in the workplace.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Handled shift overstock, restocking and inventory control.
- Utilized technology and software for inventory management and sales reporting.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Conducted regular performance reviews to monitor progress of individual employees.
Department Manager
Reliance Trends
Mehnar Bazar Hajipur Vaisali District
2021.01 - 2022.01
- Monitored daily sales figures to track trends in customer buying behavior.
- Ensured compliance with company policies and relevant regulations.
- Developed promotional campaigns to increase brand recognition in target markets.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Chasing my department target on a daily, weekly, and monthly basis.
- Also, focusing on the replenishment process, following the company standard or not, so that there should be sizes available on the floor for the customer.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Assistant Store Manager
V-mart retail ltd
Muzzaffarpur
2020.01 - 2021.01
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Education
MBA - Marketing & Finance
KEJRIWAL INSTITUTE OF MANAGEMENT AND DEV STUDIES
RANCHI2020-03
B.COM - COMMERCE & ACCOUNTS
MARWARI COLLEGE RANCHI
RANCHI2018-03
I COM ( COMMERCE) -
GURU NANAK HR SEC SCHOOL
RANCHI2015-03
10th - Matriculation
R K Public School Garhwa
Sonpurwa Garhwa2013-03
Skills
- Team Supervision
- Employee Scheduling
- Resource Coordination
- Sales Reporting
- Logistics Planning
- Policy Development
- Customer Service
- Staff Management
- Departmental rapport
- Safety and Security
- Employee Management
- Staff Hiring and Retention
- Staff Development
- Motivational Leadership
- Sales expertise
- Department leadership
- Scheduling
- Work Planning and Organization
- Employee performance evaluation
- Retail Management
- POS Software
- Training and Development
- Problem-Solving
- Customer Engagement
Affiliations
- Participate in one full day sales mastery workshop on Secret of sales in Amresh jha academy of life management.
- Volunteered in JIFFA JHARKHAND INTERNATINAL FILM FESTIVAL AWARDS .
Certification
1) Completed my internship from ADITYA BIRLA FASHION & RETAIL (Pantaloons) on the topic Consumer Buying Behavior. (15th DEC 2018- 26th JAN 2019).
2) Completed my summer internship program from Lubrizol PVC Ashirvad pipes company. (JULY 2019)
3) Completed my Computer course DTA Diploma in Taxation & Accountancy.( Accounts, Talley, POS, Barcode, Banking.) from Argus Academy Ranchi.
4) Completed my Computer course DCA Diploma in computer application.( Windows , MS Office, Word, Excel, Power Point , Hardware & Networking concept.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Department Manager
Trent ltd Westside (Tata Group)
2022.01 - Current
Department Manager
Reliance Trends
2021.01 - 2022.01
Assistant Store Manager
V-mart retail ltd
2020.01 - 2021.01
MBA - Marketing & Finance
KEJRIWAL INSTITUTE OF MANAGEMENT AND DEV STUDIES
B.COM - COMMERCE & ACCOUNTS
MARWARI COLLEGE RANCHI
I COM ( COMMERCE) -
GURU NANAK HR SEC SCHOOL
10th - Matriculation
R K Public School Garhwa
1) Completed my internship from ADITYA BIRLA FASHION & RETAIL (Pantaloons) on the topic Consumer Buying Behavior. (15th DEC 2018- 26th JAN 2019).
2) Completed my summer internship program from Lubrizol PVC Ashirvad pipes company. (JULY 2019)
3) Completed my Computer course DTA Diploma in Taxation & Accountancy.( Accounts, Talley, POS, Barcode, Banking.) from Argus Academy Ranchi.
4) Completed my Computer course DCA Diploma in computer application.( Windows , MS Office, Word, Excel, Power Point , Hardware & Networking concept.
Similar Profiles
Sweta RamukaSweta Ramuka
Deputy Manager Merchandising at Westside, Tata TrentDeputy Manager Merchandising at Westside, Tata Trent
Jerymon K VJerymon K V
Manager of Operations at Trent Ltd WestsideManager of Operations at Trent Ltd Westside
Abhishek SajeevAbhishek Sajeev
Sales Associate and Cash Officer at Zudio-Trent Ltd, Tata GroupSales Associate and Cash Officer at Zudio-Trent Ltd, Tata Group