Abnesh Singh
New Delhi
Summary
Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
12
12
years of professional experience
Work History
Assistant Manager
MakeMyTrip
01.2026 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Senior Executive
MakeMyTrip
05.2022 - 12.2025
- Resolve customer complaints or answer customers' questions regarding Holiday packages
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Recruit, interview, and select employees.
Senior executive
MakeMyTrip
12.2020 - 05.2022
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Senior Executive
MakeMyTrip
04.2017 - 07.2020
- Handling queries of on travel customers and resolve them real time with good CSAT score.
Executive
I Energizer
11.2015 - 04.2017
- Handling inbound calls and providing solution to the customers.
Mechanical Engineer
Kanwar Enterprises Pvt Ltd
02.2014 - 05.2015
- Supervision of the machines and repairing them when stop functioning
Education
Bachelor of Science - Mechanical Engineer
HPU
Shimla, Himachal Pradesh12-2014
High School Diploma - Non-Medical
Govt Senior School Majheen
Jawalamukhi, Himachal Pradesh03-2008
Skills
- Operation Management
- Problem Solving Aptitude
- Performance Improvement
Timeline
Assistant Manager
MakeMyTrip
01.2026 - Current
Senior Executive
MakeMyTrip
05.2022 - 12.2025
Senior executive
MakeMyTrip
12.2020 - 05.2022
Senior Executive
MakeMyTrip
04.2017 - 07.2020
Executive
I Energizer
11.2015 - 04.2017
Mechanical Engineer
Kanwar Enterprises Pvt Ltd
02.2014 - 05.2015
High School Diploma - Non-Medical
Govt Senior School Majheen
Bachelor of Science - Mechanical Engineer
HPU