MOTTY THOMAS
Summary
Experienced Business Analyst with over four years of expertise in business analysis and project management across diverse domains, including employer services, onboarding platforms, insurance, and customer support. Proven ability to collaborate with global clients from the UK, US, Canada, and Japan to deliver impactful solutions.
Key Highlights:
- Proficient in requirement gathering, documentation, and design review to align solutions with business objectives.
- Skilled in creating comprehensive user stories, maintaining sprints, and coordinating cross-functional teams.
- Strong communication, project coordination, and scrum management capabilities to drive successful project outcomes.
- Adept at identifying innovative solutions to organizational challenges with advanced knowledge of asset tracking software.
- Committed to delivering precise, effective recommendations that address client needs and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Business Analyst
Sentral
Trivandrum
01.2025 - Current
- Sentral, aUS client,a premier residential hospitality company, specializes in flexible leases and home-sharing through Airbnb. The project encompassed maintaining their Progressive Web Application (PWA), developing a Feed integration and 'Hub' application, and optimizing infrastructure on Google Cloud Platform (GCP). Collaborating with industry leaders like Highgate and Bozzuto, Sentral delivers top-tier services in hospitality and real estate.
- User Story Creation: Authored clear user stories with detailed acceptance criteria, ensuring alignment with business objectives.
- Requirement Gathering: Conducted workshops to capture and clarify requirements, resolving ambiguities for development and testing teams.
- JIRA Management: Managed tasks, epics, and user stories, ensuring smooth progression through workflows and maintaining dashboards for real-time updates.
- Team Communication: Acted as a liaison between stakeholders and teams, facilitating regular meetings, clarifying queries, and ensuring seamless information flow.
- Process Improvement: Evaluated workflows to recommend enhancements, supporting operational efficiency and strategic goals.
- Documentation: Maintained comprehensive documentation, including user stories, process flows, and project deliverables.
- Support in Development & Testing: Assisted development teams during implementation and supported QA teams with UAT validation.
Business Analyst
Amazon Connect
08.2024 - Current
- A Japanese client project focuses on replacing Genesys Cloud with Amazon Connect for voice calls and enhancing it with new modules like Speech-to-Text, Suggestions, Summary, and Salesforce Case List. It also involves developing an internal chat system integrated with the Amazon Connect Agent Chat Workspace
- Conducting comparative analysis and research on the platform
- Preparing comprehensive documentation for requirements means detailing all project needs, including functional and non-functional aspects, user stories, acceptance criteria, and constraints
- Collaborate with stakeholders and monitor updates
Business Analyst
NEO
03.2024 - 08.2024
- Company Overview: NEO is a web application that automates the onboarding process by managing data collection, generating credentials, facilitating document signing, and allocating company assets
- Coordinate project team and manage GitLab
- Convert requirements to user stories and prepare documentation
- Handle scrum calls and report platform issues
- NEO is a web application that automates the onboarding process by managing data collection, generating credentials, facilitating document signing, and allocating company assets
Business Analyst
Demand Request V2
03.2024 - 08.2024
- Company Overview: This tool allows users to request resources based on qualifications and details
- Conduct sprint ceremonies and manage GitLab
- Prepare documentation and resolve platform issues
- Coordinate the project team and attend client calls
- This tool allows users to request resources based on qualifications and details
Business Analyst
Lashic Kaigoshi
05.2023 - 12.2023
- Company Overview: A Japanese client , Lashic Kaigoshi is a platform that certifies caregivers through tutorials and exams, providing a certificate valid for two years for positions in smart system-enabled healthcare units
- Collect and convert requirements into user stories
- Manage Jira, prepare documentation, and handle scrum calls
- Attend client calls and document meeting minutes
- Lashic Kaigoshi is a platform that certifies caregivers through tutorials and exams, providing a certificate valid for two years for positions in smart system-enabled healthcare units
Business Analyst
VensureOne and RCYC
11.2020 - 04.2023
- Company Overview: UK Client project, This web application centralizes employer services, enabling the Vensure (customer) team to manage PEO services and activities
- RCYC is a luxurious cruise web application managing spa, sports, and dining bookings and confirmations
- Gather and document client requirements into sheets and docs
- Conduct sprint ceremonies, create user stories, and manage tasks
- Track development, hold design reviews, and conduct daily scrum calls
- This web application centralizes employer services, enabling the Vensure (customer) team to manage PEO services and activities
- RCYC is a luxurious cruise web application managing spa, sports, and dining bookings and confirmations
Education
Bachelor's Degree - Information Technology and Engineering
Kerala Technical University
01.2020
Skills
- JIRA
- Scrum
- Client Presentations
- ClickUp
- Client Demo
- Requirement Gathering
- User Manual
- Visio
- GitLab
- User Story
- User Manual generation
- Zoho Projects
- Documentation
- Presentations
- Project Management Tools
- Client Management
- Stripe
- Azure
- Sprint management
- Trello
- Vimeo
- Team Management
- Drawio
- Business process improvement
- Gap analysis
- Product management
- Staff management
Timeline
Business Analyst
Sentral
01.2025 - Current
Business Analyst
Amazon Connect
08.2024 - Current
Business Analyst
NEO
03.2024 - 08.2024
Business Analyst
Demand Request V2
03.2024 - 08.2024
Business Analyst
Lashic Kaigoshi
05.2023 - 12.2023
Business Analyst
VensureOne and RCYC
11.2020 - 04.2023
Bachelor's Degree - Information Technology and Engineering
Kerala Technical University
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