Moumita Karmakar

• • My responsibilities entail the creation, modification, and maintenance of vendor master data, including data cleansing activities.
  • Accountable for the comprehensive management of invoices, encompassing precise creation and processing. This entails meticulous attention to prioritizing urgent invoices while ensuring accuracy throughout the process. Additionally, I am tasked with overseeing payment monitoring for invoices and diligently following up with customers to secure timely payments.
  • I am entrusted with the critical task of debt management. This multifaceted responsibility entails the strategic oversight and proactive handling of outstanding debts owed to the organization. I am dedicated to employing effective strategies aimed at minimizing delinquencies, optimizing cash flow, and fostering positive relationships with debtors through timely communication and resolution of outstanding balances.
  • Accountable for the meticulous preparation of monthly and quarterly billing files. This responsibility involves ensuring the accuracy and completeness of billing data within designated timeframes.
  • Accountable for the management of customer inquiries. This involves providing timely and accurate responses to queries, addressing concerns, and ensuring customer satisfaction through effective communication and resolution strategies.
  • Accountable for tracking month-to-month revenue management categorized by charge type. This entails closely monitoring fluctuations, analyzing trends, and ensuring accurate documentation to facilitate informed decision-making and strategic planning within the organization.
  • Accountable for the meticulous preparation of revenue forecasts and accrual data.
  • I actively participate in billing review meetings alongside end customers, senior commercial managers, and the Contract Director.
  • Responsible for managing team of 15 members with multiple contracts.
  • Responsible for maintaining team attendance.

● Handle the credit files of the USA citizens.

● Publish the reports of their credit scores.

● Contact financial institutions (Banks, loan offices, mortgage agencies, tax collectors, landlords).

• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Trained and supported new team members, maintaining culture of collaboration.
• Managed customer relations through communication and helpful interactions.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.

● For the initial 1 year took calls to handle customer queries and to address them adequately.

● Got promoted to the senior escalation desk where I had to deal the customers through emails.

● Also handled the requests and complaints through live chats.