MOUMITA SARKAR SAHA
Kolkata
Summary
To work in a challenging and creative environment where one can attain the highest levels of achievement through honest and effective efforts.
Overview
13
13
years of professional experience
Work History
Assistant Professor
INDIAN INSTITUTE OF HOTEL MANAGEMENT
Kolkata
03.2022 - Current
- Acting HOD in Front office department
- Taking regular classes
- Conducting practical classes as per industry standard
- Doing examination form fill up for students
- Doing registration form fill up for students
- Class teacher - coordinating with students and parents
Assistant Professor
GANDHI INSTITUTE OF MANAGEMENT
Kolkata
10.2021 - 03.2022
- Counseling new joinees
- Campus In charge
- Managing College Stocks
- Coordinating with other Faculties for Smooth Operation
- Coordinating with Hotels and Hospitals HR for Training and Placement.
Reservations Supervisor
HYATTREGENCY, KOLKATA
Kolkata
10.2016 - 11.2018
- Handling mails
- Alerts to check
- Identifying VIP guest
- PM to check
- Group blocking if required
- Inventory to check
- Charge advance purchase
- Handling inventory (Reserve)
- Handling extranet of GDS reservation (booking.com, expedia, agoda etc)
- Handling Rate Tiger
- Making Reports (Daily pick up report, Month End Report)
- Rate configuration in Opera
- Action GEM notes as appropriate.
Reservations Executive
SWISSOTEL KOLKATA
02.2015 - 09.2016
- Mail handling
- Rate loading in Opera
- Making group reservation
- Making reports(Arrival report, Rate view report, Pickup report, Cancellation report etc)
- Handling inventory (Opera)
- Processing Commission for travel agents
- Handling Click travel.
Guest Service Officer (Front Desk)
HYATTREGENCY, KOLKATA
11.2011 - 01.2015
- Taking daily check-in considering the guest preferences and needs
- Taking daily check-out considering the guest satisfaction and feedbacks on the preferences for their next visit
- Dealing with the Front Office cash with accuracy and proficiency
- Handling VIP & VVIP Guests
- Handling group reservation.
Guest Service Officer(Reservations)
HYATTREGENCY, KOLKATA
11.2011 - 01.2015
- Making guest reservations
- Editing (i.e
- Updating billing remarks)
- Reconfirming reservations with guests prior to their arrival
- Charging No-Show& Cancellation
- Co-coordinating with other companies and travel agents
- Charging AdPR (i.e
- Advance Payment Reservation)
- Resolving PM (i.e
- Pay Master)
- Handling inventory (Reserve)
- Handling extranet of GDS reservation (booking.com, expedia, agoda etc)
- Handling Rate Tiger
- Making Reports (Daily pick up report, Month End Report)
- Rate configuration in Opera.
Operational Trainee
OBEROI GRAND
Education
Master of Arts - Tourism And Travel Management
IGNOU
KolkataSkills
- Classroom lectures
- Evaluations and assessments
- Student Records Management
- Student Engagement
- Lesson Planning
- Inventory Control
- Guest Relations
- Opera
- 20 weeks (11/02/09 to 03/20/10) of Industrial Training from TAJ BENGAL, KOLKATA
Accomplishments
- Won 1st prize in Inter School Dance competition.
- Won 1st prize in All India Camlin Color Contest.
- Completed 5th year in Kathak (dance) with 1st division distinction.
- Best Trainee Certificate from Housekeeping Department.
- Twice nominated for Employee of the month. (Swissotel Kolkata)
- 100% score in QTI audit
Height
5 Ft
Weight
69 Kgs
Eyesight
6/6
Bloodgroup
A
Extracurricular
Quizzing, Dancing and Sports
Personal Information
- Father's Name: Mr. Satindra Nath Sarkar
- Date of Birth: 03/03/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
All the above mentioned facts are true to the best of my knowledge and belief.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Assistant Professor
INDIAN INSTITUTE OF HOTEL MANAGEMENT
03.2022 - Current
Assistant Professor
GANDHI INSTITUTE OF MANAGEMENT
10.2021 - 03.2022
Reservations Supervisor
HYATTREGENCY, KOLKATA
10.2016 - 11.2018
Reservations Executive
SWISSOTEL KOLKATA
02.2015 - 09.2016
Guest Service Officer (Front Desk)
HYATTREGENCY, KOLKATA
11.2011 - 01.2015
Guest Service Officer(Reservations)
HYATTREGENCY, KOLKATA
11.2011 - 01.2015
Operational Trainee
OBEROI GRAND
Master of Arts - Tourism And Travel Management
IGNOU
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