Mounika Balaram

• Ensuring patients receive excellent care and services, and that their needs are met
• Improving the patient experience by working closely with patients, families, and medical staff.

Managing patient relations, including:

• Handling patient requests, inquiries, and complaints
• Guiding patients and providing special assistance
• Coordinating patient care activities
• Collecting data and information about patient feedback and making recommendations

• Established strong relationships with clients through regular, personalized communication.
• Being the point of contact for all departments regarding the patient experience.
• Communicating with patients regarding information they need, and responding to urgent needs in a timely manner
• Providing excellent customer service to patients before, during, and after their visit

• Handled cash transactions accurately according to established policies and procedures.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.