Summary
Overview
Work History
Education
Skills
Companies Served
Personal Information
Languages
Accomplishments
Timeline
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Mounika Gogula

Mounika Gogula

Hyderabad

Summary

Detail-oriented Senior Associate bringing 11 years' experience. Knowledgeable about project management and team leadership. Mainframe Control-M Batch Monitoring & Console Operations on Mainframe environment. Has strong ability to learn new technologies in a short span and implement independently.

Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

12
12
years of professional experience

Work History

Senior Associate

Cognizant Technology Solutions
Hyderabad
12.2022 - Current
  • Operations Manager
  • Weekly & Monthly Service Governance calls with Client
  • Identify & Lead e Service improvement calls with Engg & System teams
  • Operational SLA Deliverables(MTTA, MTTR & MTTE)
  • Measure and report Operational SLA Weekly & Monthly
  • Involved in Contract, SOW & BAFO negotiations during contract renewals
  • CSAT(Customer satisfaction surveys)
  • Associates Performance/Year end review
  • Expansion of Ayehu Eyeshare automation use cases(Step restart & Rerun)
  • Involved in New age command center build
  • 1-1 connects with Clients to understand the expectations

Tech Lead

Cognizant Technology Solutions
Hyderabad
07.2018 - 11.2022
Eyesharei>Continuous service improvements- Identify/Propose and cAyehuinate wEyeshare & System team to eliminate the manuOrdinateentionEyeshare
  • Identify & address the Error prone manual tasks
  • RCA & Get well plan preparations
  • SME Support to the team
    • Eyeshareeyeshare

    Software Engineer

    Cognizant Technology Solutions
    Hyderabad
    07.2016 - 06.2018
    • Monitoring jobs, resolving abends, coordinating with support teams for jobs scheduled
    • Force complete the jobs; restart the jobs, Scheduling and running the Jobs as per the request from the support team
    • Monitor the critical Flow of jobs(EoD)
    • Monitoring all LPARs – Production & Development
    • Investigation & solving of the abended jobs which fail with JCL, FTP, space errors and Contention errors
    • Active Job file modifications:
    • Setting TIME dependency to the jobs in Control M
    • Add/Remove the dependencies to the batch jobs
    • Monitoring and supporting 24x7 batch processing across multiple customers, products, and infrastructure platforms
    • Running on demand job requests for customer to fulfill business requirements Troubleshooting batch job failures and scheduling issues with root cause investigations
    • Contribute in queue management for the Ticket Management System and email queues
    • Following policies and procedures of defined desk level procedures

    System Analyst

    Computer Sciences Corporation
    Hyderabad
    04.2014 - 06.2016
    • Mainframe Console Monitoring: Continuously monitoring the mainframe system console for any abnormal conditions, error messages, or alerts. This involves observing various system metrics such as CPU utilization, memory usage, disk space, and network activity
    • Execution of Weekend Maintenance activities(CICS* , Machine Shutdown, IPL, SAD)
    • Troubleshooting: Identifying and diagnosing issues reported by the system or users, such as hardware failures, software errors, or performance degradation. Console operators often have troubleshooting procedures and documentation to follow when resolving problems
    • Routine Maintenance: Performing routine maintenance tasks on the mainframe system, including system backups, software updates, and configuration changes. This may involve scheduling maintenance activities during off-peak hours to minimize disruption to users
    • Incident Response: Responding to system alerts, alarms, and incidents in a timely manner to prevent or minimize service disruptions. Console operators may follow predefined procedures or escalation paths to address critical incidents effectively

    System Engineer Trainee

    Computer Sciences Corporation
    Hyderabad
    08.2012 - 03.2014
    • Mainframe Batch Monitoring: Monitor the execution of Prod & Dev batch cycles and address the delay's to concern support teams
    • Batch EoD cycle monitoring and ensure the cycle completion before SLA
    • Batch Job Management: Schedule(Ad-hoc)and execute batch jobs according to predefined schedules and priorities. This involves monitoring job queues, submitting batch jobs, and ensuring timely completion
    • Emergency Response: Respond promptly to system alerts, alarms, or incidents that require immediate attention. Follow established procedures for escalation, incident management, and crisis resolution

    Education

    UG - Computer Science

    Apoorva Degree College

    Skills

    • Control-M
    • Mainframe Console
    • HMC, GDPS
    • ServiceNow
    • Global Middleware Monitor
    • SDSF, ISPF
    • TSO

    Companies Served

    • Cognizant Technology Solutions, Hyderabad, 07/01/16, Present, Software Engineer
    • Computer Sciences Corporation, Hyderabad, 08/01/12, 07/01/16, System Analyst

    Personal Information

    • Date of Birth: 08/07/92
    • Nationality: Indian

    Languages

    • English
    • Hindi
    • Telugu

    Accomplishments

    • Emerging New talent
    • Zero Error Club
    • Highest Idea generator across CIS Portfoli

    Timeline

    Senior Associate

    Cognizant Technology Solutions
    12.2022 - Current

    Tech Lead

    Cognizant Technology Solutions
    07.2018 - 11.2022

    Software Engineer

    Cognizant Technology Solutions
    07.2016 - 06.2018

    System Analyst

    Computer Sciences Corporation
    04.2014 - 06.2016

    System Engineer Trainee

    Computer Sciences Corporation
    08.2012 - 03.2014

    UG - Computer Science

    Apoorva Degree College

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