Summary
Overview
Work History
Education
Certification
Accomplishments
Hobbies
Address
Disclaimer
Timeline
Generic
Mounika Lingamsetty

Mounika Lingamsetty

Specialist
Guntur

Summary

Dedicated Support Engineer with 5 years of experience providing exceptional customer service and resolving complex technical issues. Proficient in diagnosing all levels of technical support cases. Adept at communicating technical information to both technical and non-technical users.

Overview

6
6
years of professional experience
1
1
Certification
3
3
Languages

Work History

Specialist

HCLTech
08.2022 - Current
  • Technical specialist : Providing expertise and support during my connect VDI transition to Broadcom, focusing on the migration of Mac and Windows laptops following the acquisition.
  • Windows migration team member: Assisting users with troubleshooting and resolving issues encountered post-migration, ensuring a smooth transition and minimal disruption.

System Administrator

TCS
10.2019 - 08.2022
  • Technical Support and Troubleshooting: Provided expert-level support for macOS and Windows desktops, diagnosing and resolving hardware, software, and network issues to ensure minimal disruption and high user satisfaction.
  • Performance Optimization: Monitored and optimized system performance (Employee Experience Management tool), implementing best practices to enhance speed, reliability and overall user experience.
  • Security and Compliance: Ensured the implementation of security policies, updates, and patches for macOS and Windows systems.
  • Office 365 licensing & Administration: Utilized PowerShell to efficiently manage and assign Office 365 licenses.
  • Vmware technology VMware Horizon/View virtual desktops, enhancing client solutions and support.
  • User Training and Documentation: Developed and conducted training sessions and created detailed documentation for end-users on effective usage of both macOS and Windows systems, improving user proficiency and reducing support requests.
  • Knowledge Management Implementation: Maintained and updated the knowledge base and Confluence documentation on a weekly basis, ensuring the accuracy and currency of information to support efficient knowledge sharing and problem resolution..

Education

Bachelor's in Computer Application - Computer Application

Vignan Degree And Pg College
Guntur , India
04.2015 - 1 2018

Sri Chaitanya Junior College
Guntur,india
01.2015 - 05/2015

OXFORD IIT Concept School
Guntur, India
01.2013 - 05/2013

Certification

ITIL V4 certification

Accomplishments

  • Over all best performance Award: Awarded the over all best performance at HCL for delivering exceptional customer service and exceeding client expectations.
  • Certificate of Appreciation : Received a certificate of appreciation from WBG while working at HCL recognising outstanding service and contribution.

Hobbies

. Reading books: Passionate of reading books

  • Travelling : Enjoy exploring new destinations

Address

59-4-533, old Guntur reddla bazar 3rd line back side of CR English medium school, 522001

Disclaimer

I Mounika Lingamsetty , declare that all the above mentioned points are correct to the best of my knowledge.

Timeline

Specialist

HCLTech
08.2022 - Current

System Administrator

TCS
10.2019 - 08.2022

Bachelor's in Computer Application - Computer Application

Vignan Degree And Pg College
04.2015 - 1 2018

Sri Chaitanya Junior College
01.2015 - 05/2015

OXFORD IIT Concept School
01.2013 - 05/2013

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Mounika Lingamsetty Specialist