To pursue a challenging career that provides me an opportunity to learn, utilize my skills and grow professionally along with the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Officer
CMA CGM GBS INDIA Pvt Ltd
Chennai
01.2025 - Current
Analyse TPS and NPS survey feedback to identify root causes, implement corrective action plans, and enhance customer satisfaction.
Collaborate closely with Agency/HO to mitigate recurring issues and implement continuous improvement initiatives.
Promote accountability within the team by monitoring deliverables, sharing performance insights, and supporting a solution-oriented work culture.
Officer
CMA CGM GBS INDIA Pvt Ltd
Chennai
01.2024 - 12.2024
Skilled in data analysis, identifying root causes, and driving process improvements.
Efficient in managing stakeholder communications through calls and emails, ensuring seamless coordination and alignment with business objectives.
Spearheaded the successful migration of DG Input process from Mumbai to Chennai, including knowledge transfer, SOP creation, and training sessions for seamless business operations
Junior Officer
CMA CGM GBS INDIA Pvt Ltd
Chennai
07.2022 - 12.2023
Efficient at handling customer and internal queries, providing an operations overview, and addressing obstacles in order to provide quality service as a team.
Training new joiners on functional training fostering team competence and operational excellence.
Education
Master of Arts - English Literature
Pachaiyappa's College
Chennai, India
01-2021
Bachelor of Arts - English Literature
Ramakrushna Mission Vivekananda College
Chennai, India
01-2019
Skills
Active Listening and Effective Communication
Great Individual and Team Player
Quick Learner with great adaptability
Strategic Planning
Working knowledge in MS Office-Basic
Affiliations
I am a volunteer at No Food Waste (NGO) to reduce food waste
I am a volunteer at Say Trees (NGO) committed to protecting the environment
DECLARATION
I hereby declare you that the details mentioned above are true to the best of my knowledge and belief.
Certification
Certified Lean Six Sigma Green Belt
Certified Train the Trainer
Certified NOVA Poweruser
C Certificate holder, National Cadet Corps (NCC)
Nominated for the Mega Star Award and won the Alchemist Award at the half-yearly awards event
Recognized with the Samurai Award for Quality Performance and thrice awarded the GEM Award for exceeding targets and Enhancing Customer Experience.