Summary
Overview
Work History
Education
Skills
Affiliations
DECLARATION
Certification
Timeline
Generic
Mounish MUTHUSAMY

Mounish MUTHUSAMY

Salem

Summary

To pursue a challenging career that provides me an opportunity to learn, utilize my skills and grow professionally along with the organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Officer

CMA CGM GBS INDIA Pvt Ltd
Chennai
01.2025 - Current
  • Analyse TPS and NPS survey feedback to identify root causes, implement corrective action plans, and enhance customer satisfaction.
  • Collaborate closely with Agency/HO to mitigate recurring issues and implement continuous improvement initiatives.
  • Promote accountability within the team by monitoring deliverables, sharing performance insights, and supporting a solution-oriented work culture.

Officer

CMA CGM GBS INDIA Pvt Ltd
Chennai
01.2024 - 12.2024
  • Skilled in data analysis, identifying root causes, and driving process improvements.
  • Efficient in managing stakeholder communications through calls and emails, ensuring seamless coordination and alignment with business objectives.
  • Spearheaded the successful migration of DG Input process from Mumbai to Chennai, including knowledge transfer, SOP creation, and training sessions for seamless business operations

Junior Officer

CMA CGM GBS INDIA Pvt Ltd
Chennai
07.2022 - 12.2023
  • Efficient at handling customer and internal queries, providing an operations overview, and addressing obstacles in order to provide quality service as a team.
  • Training new joiners on functional training fostering team competence and operational excellence.

Education

Master of Arts - English Literature

Pachaiyappa's College
Chennai, India
01-2021

Bachelor of Arts - English Literature

Ramakrushna Mission Vivekananda College
Chennai, India
01-2019

Skills

  • Active Listening and Effective Communication
  • Great Individual and Team Player
  • Quick Learner with great adaptability
  • Strategic Planning
  • Working knowledge in MS Office-Basic

Affiliations

  • I am a volunteer at No Food Waste (NGO) to reduce food waste
  • I am a volunteer at Say Trees (NGO) committed to protecting the environment

DECLARATION

I hereby declare you that the details mentioned above are true to the best of my knowledge and belief.

Certification

  • Certified Lean Six Sigma Green Belt
  • Certified Train the Trainer
  • Certified NOVA Poweruser
  • C Certificate holder, National Cadet Corps (NCC)
  • Nominated for the Mega Star Award and won the Alchemist Award at the half-yearly awards event
  • Recognized with the Samurai Award for Quality Performance and thrice awarded the GEM Award for exceeding targets and Enhancing Customer Experience.

Timeline

Senior Officer

CMA CGM GBS INDIA Pvt Ltd
01.2025 - Current

Officer

CMA CGM GBS INDIA Pvt Ltd
01.2024 - 12.2024

Junior Officer

CMA CGM GBS INDIA Pvt Ltd
07.2022 - 12.2023

Master of Arts - English Literature

Pachaiyappa's College

Bachelor of Arts - English Literature

Ramakrushna Mission Vivekananda College

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Mounish MUTHUSAMY