Service Coordinator,Account Manager & Office Admin
M/s. Best Power Equipment (I) Pvt. Ltd.
09.2015 - Current
Hi, I’m
Mousumi Banerjee
Service Coordinator & Account Manager
Kolkata,WB
Summary
Service Coordinator & Account Manager coordinating pan-India engineer scheduling, daily call planning, and account-wise service follow-up for multi-region bank and finance clients. Manages Preventive Maintenance cycles, expense tracking, spare rotation, and MIS sharing to keep service activity organized and on time. Supports regional teams through customer communication, email coordination, and back-office control of field operations.
Work History
M/s. Best Power Equipment (I) Pvt. Ltd.Kolkata, WEST BENGAL
Service Coordinator,Account Manager & Office Admin
09.2015 - Current
Job overview
- Current Role
- Maintaining and managing all East & North-East region engineers' data and handling official back-office activities, including daily call planning, expense tracking, spare rotation, and email correspondence with all concerned teams.
- Managing project-wise, pan-India daily work activities by coordinating with each region, IT teams, and engineers for PNB Bank, ICICI Bank, ICICI Prudential, Indian Bank, National Insurance, Aditya Birla, HDB Finance, HDFC Securities, HDFC Bank, and HDFC Sales.
- Planning, coordinating, and monitoring Preventive Maintenance (PM) activities on a half-yearly basis to ensure timely completion and proper service coverage.
M/s. TULIP ENTERPRISE, Tollygunge, Kolkata
Back Office Executive & Office Administration
05.2013 - 08.2015
Job overview
- Maintaining and managing data and handling official back-office activities.
- Managing tendering processes and customer communications through email and phone.
- Handling company billing, cash management, and related financial activities.
M/s. SMARTLINE E Commerce (P) Ltd., Jadavpur, Kolkata
Back Office Coordinator & Office Adm
10.2007 - 07.2013
Job overview
- Maintaining company data and managing official back-office activities.
- Handling tendering and customer communication through email and phone.
- Handling billing and cash-related activities for the company.
Education
Rabindra Bharati University
M.A. from Bengali
University Overview
- 2nd Year
- Correspondence
Calcutta University
B.A. (Honours) from Bengali
Modern Land Girl’s High SchoolKolkata
Higher Secondary from Bio Science
Skills
Strong coordination, team handling, follow-up, and interpersonal skills
Effective back-office administration, customer communication, and service coordination
Client relationship management
Account coordination
Service level tracking
Account management
Microsoft Office: Word, Excel, PowerPoint
Tally 72
Typing speed: 20 words per minute
MIS reporting
Escalation handling
Interests
Reading, Writing
Timeline
Back Office Executive & Office Administration
M/s. TULIP ENTERPRISE, Tollygunge, Kolkata
05.2013 - 08.2015
Back Office Coordinator & Office Adm
M/s. SMARTLINE E Commerce (P) Ltd., Jadavpur, Kolkata
10.2007 - 07.2013
Modern Land Girl’s High School
Higher Secondary from Bio Science
Calcutta University
B.A. (Honours) from Bengali
Rabindra Bharati University
M.A. from Bengali
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge. Place: Kolkata Mousumi Banerjee