Mousumi Das
Mumbai
Summary
Dynamic professional with 12 years of work experience into Site Operations, Project Managment, Invoice Processing, Global Supplier Spend Management, Stakeholder Management, Customer Service and Product Development. Results-driven Team Manager with 2+ years of experience leading high-performing teams with a track record of mentoring and developing talent to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Business Intermediate Analyst - C11
Citicorp Services India Private Limited
Mumbai
10.2023 - Current
- Manage key administrative activities for the site like Procurement, Purchase Orders, Invoice Management, Vendor Managment, Employee engagement, Engaging with the Site Leadership team and Business Units for day-to-day support.
- Tracking and resolving unbilled GOCs, Account Receivable and Payables, accruing monthly expenses for the site.
- Review and approve the regulatory filings.
- Manage and operate seating update on Names2Room (N2R) for the site.
- Manage and Facilitate Process onboarding of the business getting migrated to the site and ensure the units are in compliance to ICSA Management, Data Privacy Policy, etc.
- Maintain the record management for the site.
- Manage and operate the employee experience program at the site like Workplace App, Annual Health check-up, etc.
Associate
JP Morgan Chase India Services Pvt. Ltd
Mumbai
09.2017 - 10.2023
- Led a team of 6 professionals handling invoice processing across more than 40 countries.
- Managed more than 4,000 invoices per month processed by the team and ensuring 100% accuracy and adherence to SLA timelines.
- Keeping the Stakeholders informed about processing of third-party supplier invoices via monthly dashboards.
- Streamlined multi-currency invoice reconciliation, enhancing global payment accuracy. Ensured full compliance with VAT, GST, and Tax regulations, reducing audit risks.
- Collaborated with procurement, treasury, and finance teams for seamless payment processing.
- Process Trainer.
Specialist II
JP Morgan Chase India Services Pvt. Ltd
Mumbai
04.2015 - 08.2017
- Trainer / SME for Loyalty Servicing Process.
- Resolving customer inquiries through various channels of communication.
- Focused towards maximizing customer delight.
- Attention to detail and accuracy in handling dynamic queues with different procedures.
Customer Support Executive
Brickwork Ratings India Private Ltd
Mumbai
04.2014 - 03.2015
- Product development and Lead generation.
- Servicing BA's for Bank Loan Ratings, IREDA Grading, Security Receipts Ratings, Real Estate Project Grading, etc.
Customer Support Executive
Kalpataru Ltd
Mumbai
05.2013 - 03.2014
- End to end (from booking till possession) sales accounting and customer assistance ensuring accurate and timely completion of formalities.
- Focused towards maximizing customer delight.
Education
Master's in Financial Managment
Mumbai Education Trust (MET)
Skills
- P2P, SAP & accounting software proficiency
- Team leadership & mentorship
- Employee training & development
- Performance management
- Flexible and adaptable
- Stakeholder management
- Financial analysis & reporting
- Advanced MS office (Excel, PowerPoint, Word, etc)
Achievements
- Successfully managed procurement and invoice management processes, leading to a reduction in processing time for site operations.
- Resolved over 95% of unbilled GOCs and accounts payable inquiries contributing to improved cash flow management.
- Led a cross-functional team to enhance the efficiency of third-party invoice processing across multiple locations yielding an improvement in payment timelines.
Timeline
Business Intermediate Analyst - C11
Citicorp Services India Private Limited
10.2023 - Current
Associate
JP Morgan Chase India Services Pvt. Ltd
09.2017 - 10.2023
Specialist II
JP Morgan Chase India Services Pvt. Ltd
04.2015 - 08.2017
Customer Support Executive
Brickwork Ratings India Private Ltd
04.2014 - 03.2015
Customer Support Executive
Kalpataru Ltd
05.2013 - 03.2014
Master's in Financial Managment
Mumbai Education Trust (MET)