Mousumi Maity
Fresher
Howrah
Summary
Dynamic professional with a proven track record in customer relations at Zivaan Stays, enhancing satisfaction through effective problem-solving and communication strategies. Skilled in vendor relationship management and team leadership, I foster strong client connections, driving loyalty and repeat business while maintaining meticulous data entry and contract negotiation practices.
Overview
5
5
years of professional experience
Work History
Teacher
Self Employed Services
01.2022 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Customer Relations Manager
Zivaan Stays
01.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
Bachelor of Science - Anthropology
Calcutta University
Kolkata, India 04.2001 -
Skills
Public speaking
Critical thinking
Relationship building
Team building
Learning strategies
Problem-solving
Decision-making
Timeline
Teacher
Self Employed Services
01.2022 - Current
Customer Relations Manager
Zivaan Stays
01.2020 - Current
Bachelor of Science - Anthropology
Calcutta University
04.2001 -
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