Customer Care Executive
MOUSUMI MAJUMDAR
Compass Group India Pvt. Ltd.
Kolkata
7
years of professional experience
Dynamic Customer Care Executive with a proven track record at Compass Group India Pvt. Ltd., excelling in complaint resolution and service request management. Adept at fostering client relationships and enhancing service processes, I leverage strong communication skills and data reporting expertise to drive operational improvements and elevate customer satisfaction.
Work History
Customer Care Executive
10 Months- Act as a key contact for residents, responding to queries, complaints, service requests, and feedback professionally.
- Coordinated with engineering, electrical, plumbing, civil, housekeeping, security, and other teams to ensure timely resolution of service requests.
- Coordinated with vendor teams on maintenance activities and service issues, ensuring timely resolutions through professional communication with clients and stakeholders.
- Tracked complaint status, pending tickets, and follow-up actions, achieving compliance with service turnaround time (TAT) requirements.
- Draft resident communications, service updates, maintenance notices, and formal emails.
- Support tenant onboarding and move-in/move-out processes, including MyGate registration, access-card requests, and document verification.
- Prepared and maintained MIS reports, complaint summaries, occupancy data, and operational records, providing essential insights for management review.
Help Desk Executive
1 Year 7 Months- Resolved customer complaints and service requests through clear communication and proactive problem solving.
- Connected with customers to understand needs and share service updates and follow-up status.
- Coordinated vendor interactions and managed reporting to streamline daily help desk operations, ensuring timely support.
- Maintained professional relationships with stakeholders, facilitating escalations to enhance resolution efficiency.
- Compiled and analyzed complaint-management and help desk reports, identifying trends for service improvement initiatives.
Operation Supervisor
4 Months- Executed material-handling operations across inbound and outbound docks, improving conveyor-belt and manual sorting accuracy.
- Evaluated outbound process metrics and 3PL vendor performance to pinpoint operational improvements and streamline reconciliations.
- Coordinated manpower for vehicle loading and unloading to enhance dock operation efficiency.
Data Entry Operator
1 Year 8 Months- Entered and updated operational data, ensuring accuracy and compliance with process requirements to support operational integrity.
- Supported data verification and maintained records to facilitate day-to-day operational documentation.
- Entered Flipkart fulfillment data into WMS and ERP systems.
- Verified shipment details against warehouse invoices and dispatch records.
- Updated inventory logs for Instakart service center operations, maintaining accurate stock levels to support efficient service delivery.
Data Entry Operator cum Cashier
1 Year 2 Months- Processed cash transactions and issued receipts while delivering customer service support to enhance customer satisfaction.
- Coordinated with sales team to provide customers with accurate product availability and pricing information.
- Maintained inventory records and tracked product availability to ensure precise pricing information.
Education
Bachelor of Arts
Skills
Client relations
Team Collaboration
Customer Communication
Service Improvement
Record management
Complaint resolution
Help desk management
Management reporting
Service request tracking
MIS analysis
Leadership support
Active listening
Microsoft Excel
Professional telephone demeanor
Effective communication
Personal Information
Date of birth : 06/11/2001
Nationality : Indian
Marital status : Single
LANGUAGES
Bengali | Hindi | English
HOBBIES & INTERESTS
Travelling | Listening to Music
Timeline
Customer Care Executive
Compass Group India Pvt. Ltd.
01.2026 - CurrentRead More
Help Desk Executive
Vestian Global Workplace Service Pvt. Ltd.
05.2024 - 12.2025Read More
Operation Supervisor
Instakart Services Pvt. Ltd. (Flipkart)
12.2023 - 04.2024Read More
Data Entry Operator
Instakart Services Pvt. Ltd. (Flipkart)
03.2022 - 11.2023Read More
Data Entry Operator cum Cashier
Khosla Electronics
11.2019 - 01.2021Read More
Kalyani University
Bachelor of Arts
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