Nitish Kumar
Fresher
Samastipur ,BR
Summary
Dynamic Customer Care Executive with a proven track record at Fresher, adept at enhancing customer satisfaction through effective problem resolution and active listening. Skilled in managing high-stress situations, I foster loyalty and repeat business by delivering accurate information and empathetic support. Committed to excellence in client relations and adaptability.
Overview
2
2
Certifications
1
1
Language
Work History
Customer Care Executive
Fresher
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts -
Lalit Narayan Mithila University Darbhanga
Darbhanga (Bihar)03.2024
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Problem resolution
Critical thinking
Decision-making
Adaptability and flexibility
Client relations
Certification
EF SET English Certificate
Timeline
EF SET English Certificate
12-2025
Yuva ai
01-2025
Customer Care Executive
Fresher
Bachelor of Arts -
Lalit Narayan Mithila University Darbhanga