Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mr. Asim CJ

Travel Associate
Bangalore

Summary

Seeking senior level assignments in the areas of Travel & Tourism Industry pertaining to International Ticketing & Holiday Packages Executive with a growth- oriented organization. An incisive professional nearly 04 years of rich experience in the field of Travel & Tourism.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Travel Associate

Itilite Tech solutions PVT LTD
Bangalore
06.2022 - Current
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Implemented automated office systems, optimizing client and data communications as well as records management.

Travel Desk Executive

Madura coats PVT LTD
Bangalore
07.2019 - 07.2020
  • Utilized MMT to input key data into hotel's database system.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Improved operations through consistent hard work and dedication.
  • Delivered services to customer locations within specific timeframes.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Operations Executive

Pricol travel PVT LTD
Bangalore
02.2018 - 07.2019
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Developed operational processes to help organization adapt to market change.

Education

Diploma in Ticketing - Ticketing Field

Speed Links Aviation Academy
Bangalore
03.2017 - 12.2017

High School Diploma -

Malnad Education Society ( M.E.S )
Chikmagalore
02.2015 - 03.2017

No Degree - High School

Royal Education Society
Chikmagalore
04.2001 -

Skills

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Accomplishments

  • A Counter Executive with expertise of Services in travel & tourism Industry
  • Ability to do multi tasks, team initiatives and as well as work with responsibilities
  • Strong exposure to Air ticketing, Insurance & Client Servicing
  • Confident of possessing the required caliber to excel and if given a chance shall provemyself
  • Zeal to upgrade new skills and technologies
  • Career Highlights 4 Successfully managed to handle clients of all the travel queries
  • Pricol travel ltd (Bangalore)
  • Planning & Management 4 In managing complete portfolio of Travel & Tourism Industry
  • Willing to take up responsibility in the field of hospitality & to grow with the organizationand be asset to the organization
  • ORGANISATIONAL DETAILS
  • Since 23 FEB 2018
  • Travel Consultant - Operations (P R IC OL TRAVEL LTD), 4 Marketing and selling travel services/ facilities effectively to the clients in a teamEnvironment 4 10 Months served as an Implant
  • (Delivering customer service to all client)
  • Handling reservations and ticketing itineraries with CRS Galileo
  • Managing customers’ requests as per the travel policy of the company
  • Customer Relations/ Counseling 4 Providing guidance to clients related to itineraries and travel plans offering most 4 competitive travel solutions, keeping in mind the travel policies
  • Offering service on Customer channels with travel status and taking care of Customerservices
  • Countering competitor itinerary / pricing
  • Liaising with Operations for a smooth flow of client request
  • Achieving sales targets 4 Ensuring customer satisfaction by achieving delivery and service quality norms, building 4 credibility and gaining market share in the territory
  • Maintaining and updating comprehensive data on key accounts
  • Maintaining daily, weekly and monthly reports to ensure smooth flow of information to themanagement
  • Final handover of the travel documents to clients by explaining the complete itinerary
  • Understanding the passengers needs and full fill their requirements by giving the rightinformation about the destinations
  • Since 17 JULY 2019 To 31 July 2020 Travel Desk - Operations (Madura coats Pvt ltd),
  • Managing customers’ requests as per the travel policy of the company
  • Customer Relations/ Counseling 4 Providing guidance to clients related to itineraries and travel plans offering most 4 competitive travel solutions, keeping in mind the travel policies
  • Offering service on Customer channels with travel status and taking care of Customerservices
  • Countering competitor itinerary / pricing
  • Liaising with Operations for a smooth flow of client request
  • Final handovers of the travel documents to clients by explaining the complete itinerary
  • Understanding the passengers needs and full fill their requirements by giving the rightinformation about the destinations
  • Academic Credentials & Certifications
  • Pre-University – 2016-2017 Malnad education society – Chikmagalur
  • IATA Foundation course from Speed links aviation Academy
  • (Montreal, Canada)

Timeline

Travel Associate

Itilite Tech solutions PVT LTD
06.2022 - Current

Travel Desk Executive

Madura coats PVT LTD
07.2019 - 07.2020

Operations Executive

Pricol travel PVT LTD
02.2018 - 07.2019

Diploma in Ticketing - Ticketing Field

Speed Links Aviation Academy
03.2017 - 12.2017

High School Diploma -

Malnad Education Society ( M.E.S )
02.2015 - 03.2017

No Degree - High School

Royal Education Society
04.2001 -
Mr. Asim CJTravel Associate