Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Family Details
Personal Information
Hobbies and Interests
Projects
Timeline
Generic

M RAMESH KUMAR

Coimbatore

Summary

A Seasoned Automobile After Sales Service Professional, who has rich 29 years of experience in leading Automobile OEMs.

My Core expertise areas are

1. Customer Experience .,

2. Man Management.,

3. Revenue Development

Overview

29
29
years of professional experience

Work History

Area Customer Care Manager

Mahindra & Mahindra Limited
12.2015 - Current
  • To assist the dealership in ensuring Service operations as a Profitable & Separate business model
  • Reaching out to the potential available
  • Maintaining the systems and procedure to enhance the CSI at the dealerships
  • Enhancing the capability of the dealer team to deliver top notch Customer Experience

Country Manager - Service & Parts - International

TVS Motor Company Limited
11.2012 - 01.2015
  • Creating a good after sales service network in the assigned country
  • Developing a knowledgeable organizational hierarchy in the distributor
  • Ensuring genuine parts availability across the network
  • Ensuring robust systems & practices across distributor and dealers for better customer satisfaction
  • Assisting the distributor in upgrading technical know-how and create a strong technical force across the network
  • Imparting technical know-how to Private Garage Mechanic & to ensure a good positive word of mouth for products across the country
  • Work out in consultation with distributor, various lucrative schemes to attract new & old customers
  • (For Customer retention)
  • Co-ordinating with Distributor & Head Office / Plant in modifying / developmental activities as per country specific requirements to fulfill the demand

Manager (Market Development)-South India

Mahindra & Mahindra Limited
11.2011 - 11.2012
  • Responsible for Service Reach across South India
  • To plan for service capacity across the south zone dealers
  • Appointing new dealership & authorized service centers across South India in liaison with Channel Development team by Advertising in papers, Shortlisting for probable / potential candidates, Initial screening of candidates, F2F interviews, Site visit, Financial Evaluation in co-ordination with identified agency, Proposing the top 3 potential candidates for final interview @ HO in consultation with Zonal Heads
  • To initiate / co-ordinate with field team for implementation of new initiatives for improving service standards / reduce down time / to enhance customer satisfaction

Area Customer Care Manager

Mahindra & Mahindra Limited
08.2006 - 11.2024
  • Accountable for the Service Operations in South Tamilnadu
  • Appointing & Establishing New Dealers in liaison with Channel development team
  • Appointing Authorized Service Centers to ensure customer reach
  • To assist the dealership in ensuring Service operations as a Profitable & Separate business model
  • Reaching out to the potential available
  • Maintaining the systems and procedure to enhance the CSI at the dealerships.

Senior Executive - Service

HONDA MOTORCYCLE & SCOOTERS INDIA PVT. LTD.
06.2003 - 08.2006
  • To provide technical assistance to dealer and in establishing good after sale service dealer to customer rapport
  • Educating local mechanics and customers by conducting (Private Workshop Owner trg), know your job / vehicle meet, Customer Meets
  • To assist in recruiting / building up quality manpower at dealerships and build an effective / knowledgeable hierarchy
  • Arranging free service campaigns & remote campaigns for old & new products to ensure customer reach
  • Maintaining the systems and procedure to enhance the IQS at the dealerships
  • Identifying & Analyzing lost opportunities and equipping the service team to address the same
  • Implementing ISO9001&14001 in dealerships.

Asst Territory Service Executive

Tractors & Farm Equipments Limited
10.2000 - 02.2002
  • Responsible for After Sales Service in the assigned territory for better Customer Satisfaction
  • Monitoring the performances of the new modifications carried out by the R & D and production department and providing feedback of the same for further improvements
  • Monitoring the competitor’s product performance and their activities & reporting the same to H.O
  • Analyzing the down time per tractor and introducing measures to reduce the same
  • Forecasting for parts requirement & in liaison with parts department, ensuring adequate parts availability in dealerships.

Assistant Engineer - Service

Bajaj Tempo Limited
06.1995 - 09.2000
  • To provide technical assistance to dealer and in establishing good after sale service dealer to customer rapport
  • To assist in recruiting / building up quality manpower at dealerships and build an effective / knowledgeable hierarchy
  • Monitoring free services and warranty service to customer satisfaction and ensuring good services to all out of warranty vehicles
  • Monitoring the performances of the new modifications carried out by the R & D and production department and providing feedback of the same for further improvements
  • Arranging free service campaigns & remote campaigns for old & new products to ensure customer reach
  • Work out in consultation with dealers, various lucrative schemes to attract new & old customers
  • (For Customer retention).

Education

Post Diploma in Automobile Engineering -

State Board of Technical Education & Training, Tamilnadu
1995

Diploma in Mechanical Engineering -

State Board of Technical Education & Training, Tamilnadu
1994

X Std -

Board of Secondary Education, Tamilnadu
1991

Skills

  • Customer Relations
  • Interpersonal Relations
  • Employee Development

Accomplishments

  • Developed a Model Dealership at Bangalore with Assembly Line Concept for 2 Wheelers.
  • Certified by TUV as an Internal Auditor for ISO 9001 & ISO 14001.
  • Guest Lecturer at the Institute where I studied, regularly about industry, latest automobile technologies.

Languages

Tamil
English
Hindi (Speak & Understand)
Malayalam (Speak and Understand)

Family Details

Businessman, Home Maker, Doctor (Gynecologist), 17 years, 1st year MBBS student, 12 years

Personal Information

  • Age: 44 years
  • Height: 185 Cms
  • Father's Name: Mr. K. Mylsamy
  • Date of Birth: 12/04/76
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Hobbies and Interests

  • Exploring new places
  • Maintaining Garden
  • Listening to Music & Watching movies
  • Playing Cricket and Shuttle Cork
  • Driving leisurely (Countryside)

Projects

Project involved design and fabrication of Valve Lapping machine using the state-of-the-Art Technology. The unit caters to remove the carbon and other dusts in the engine valves and is a cost effective and efficient application in Automobiles.

Timeline

Area Customer Care Manager

Mahindra & Mahindra Limited
12.2015 - Current

Country Manager - Service & Parts - International

TVS Motor Company Limited
11.2012 - 01.2015

Manager (Market Development)-South India

Mahindra & Mahindra Limited
11.2011 - 11.2012

Area Customer Care Manager

Mahindra & Mahindra Limited
08.2006 - 11.2024

Senior Executive - Service

HONDA MOTORCYCLE & SCOOTERS INDIA PVT. LTD.
06.2003 - 08.2006

Asst Territory Service Executive

Tractors & Farm Equipments Limited
10.2000 - 02.2002

Assistant Engineer - Service

Bajaj Tempo Limited
06.1995 - 09.2000

Post Diploma in Automobile Engineering -

State Board of Technical Education & Training, Tamilnadu

Diploma in Mechanical Engineering -

State Board of Technical Education & Training, Tamilnadu

X Std -

Board of Secondary Education, Tamilnadu

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