YUVARAJ R K

Industrious Auto Service Engineer proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.

• Certified Customer care managerService engineer in MERCEDES BENZ/BMW
• Expertise in Handling of multiple brand vehicle like Mercedes, AMG, M-performance vehicle, mini cooper, Rolls Royce etc.

• Proficient at an assortment of customer service tasks, Able to narrow scope of vehicle issues based on customer descriptions
• Skilled at articulating customer issues with auto staff, Adept at handling customer complaints in a professional efficient manner, Extensive knowledge of common auto terminology
• Ensure CSI survey response rate for business, customer meetings for resolving their concern in coordinating with the plant team
• Ability to work in fast-paced environments, Analyzed work orders and prepared invoices., Performed vehicle diagnostics and assisted with basic repairs.
• Served as the primary point of contact for customers, Carry out troubleshooting repairs and service of vehicles by using ODI/SAP
• Perform my roles responsibilities and duty as service engineer, Maintaining CSI and SOP charts and documentation of the service index under SAP tools
• Maintained liaison with managers to ensure priority work management, Maintained high level of customer satisfaction

• Build and maintain relationship with current and prospective clients .Evaluate customer data to determine what changes should be made to current marketing strategies
• Analysis the review on monthly basis and performance on review OEM
• Confirm customer concern with road trail and resolve them with help franchise customer
• Drive and monitor performance of bay productivity,pend-ency,technician efficiency,productivity,TAT in line with business

• Consultant assessing customer feedback, handling complaints relating to service, warranty and quality standards.
• Ensure the business complies with all relevant law and regulation including related to car sales and service
• Installing company products at the customer end. Collecting and collating data on repeat jobs. Other specific complaints and discuss the same with the manufacturing team for counter measures
• Creating and executing customer relationship management and aim to increase customer loyalty
• Handling Customer service team and supervising in daily operation
• Maintaining reports(MIS),coordinating with multiple department regarding their customer interaction and findings ways to increase the level and effectiveness of their corporation, supervising the organization and direct communication with customer and promptly solving any issue
• Management relationship with vendor, service provider and contractor to ensure timely and cost effective
• Coordinating CS advisory council meetings
• Analysis review and steer monthly business performance and planning
• Developed and execute sales target,pricing,policy and promotions to drive sale/service profitability

• Certified Handle over all operations at the service workshop. Streamlining the Service system and Develop New Systems for enhancing efficiency.
• Generate and analysis feedback and reports tracking the KPI and proving solution to upper management
• Conducting training programmes to enhance operational efficiencies of work force, Focusing on Technical and Customer Care Aspect.
• Maintaining a proper inventory of spare for smooth execution of service operation. Conducting pre delivery tests for vehicle to ensure defective vehicle should not reach the customer
• Identifying area of improving dealer BP shop management for better productivity and technician efficiency.
• Ensure excellent customer serve thought out the sale/service process addressing customer quires and concern
• Providing Solution in Automobile crash repair in terms of new technology and repairs methods, creating a set of universal customer relationship procedure and implementing them at every level of the company
• Generate finical report to operate maximum gain and minimum loss
• Ensure sale of service packages and extended warranty program in line with business
• Drive new business offerings in customer services, and support launch in CSI event
• Implement special project like flood car reporting, SD implementation by CS organization from time to time.Work closely with team to align operational efforts with marketpromotions