Summary
Overview
Work History
Education
Skills
Timeline
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AMIT RANJAN

AMIT RANJAN

Gurugram

Summary

Result driven strategic professional with proven expertise in strategy development, channel management, category retail operations, customer success, and experience optimization. Demonstrated success in driving customer satisfaction and business growth through category performance analytics, omnichannel retail management, analytical excellence, stakeholder alignment, and high-performing team leadership across e-commerce platforms.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

Revivo Technologies
11.2023 - Current
  • Implemented proactive customer success strategies to drive retention and expansion by achieving 95% customer retention rate and 40% increase in account expansion revenue within a year.
  • Managed customer lifecycle from onboarding through renewal, maintaining 95% customer health score and reducing churn by 30% through data-driven intervention strategies.
  • Led cross-functional collaboration with product, sales, and support teams to ensure seamless customer experience, achieving 92% customer satisfaction scores and reducing time to value ratio by 50%.
  • Improved customer voice initiatives by collecting and analyzing customer feedback to drive product roadmap decisions that resulted in three major feature enhancements that increased customer satisfaction by 22%.

Asst. City Manager

MilkBasket
04.2022 - 10.2023
  • Optimized product support operations, driving key metrics such as a 12% increase in Average Order Value, and a 20% growth in customer adoption through enhanced issue resolution and customer engagement. Increase in Average Order Value (AOV) and 20% growth in customer acquisition.
  • Developed and executed targeted digital marketing campaigns and retail category strategies using customer behavior analytics, and market research. Generated a 30% increase in category sales and improved product discoverability across e-commerce platforms.
  • Designed data driven product support strategies and customer experience optimization programs by analyzing customer purchase patterns, return analytics, and category performance KPIs. Enhanced conversion rates and reduced customer service response times.
  • Implemented customer lifecycle management and retention strategies focused on post purchase engagement, cross selling, and upselling initiatives 15% improvement in customer satisfaction (CSAT) scores and increased customer lifetime value (CLV).

Procurement Associate

1K Kirana
10.2021 - 04.2022
  • Managed strategic supplier negotiations and vendor partnerships across key retail categories. Achieved a 15% cost reduction through category buying strategies, optimized inventory investment by INR 25 LPA, and streamlined distribution center operations and store replenishment processes.
  • Monitored and resolved store operations and POS payment processing issues across multiple retail locations and product categories. Maintained a 98% inventory accuracy rate for in store fulfillment, and reduced transaction processing delays by 25% through proactive store level monitoring and vendor support coordination.

Sr. Category Executive

Behtar Market
12.2019 - 09.2021
  • Coordinated cross-functional collaboration with brand partners and logistics teams for seamless order fulfillment operations, achieving a 97% on time delivery rate and maintaining strong vendor relationships that reduced delivery delays by 30%.
  • Prepared performance analytics reports and presented key insights to stakeholders for strategic planning, enabling data driven decision making.
  • Managed full P&L ownership and dynamic pricing strategies for product categories, optimizing profit margins by 15% and driving revenue growth through competitive pricing analysis and market positioning initiatives.

Asst. Sales Manager

Bajaj Finserv
06.2019 - 10.2019
  • Prepared targets and planned resources for monitoring progress.
  • Ensured a 90% approval rate and a 95% customer satisfaction rate throughout the loan lifecycle.
  • Lead the team to achieve 90% of the monthly target.

Education

Master of Business Administration -

D.Y Patil Pune University
Pune
07.2018

Bachelor of Business Administration -

CIMAGE Group of Institutions
06.2015

Skills

  • Project Management
  • Customer retention management
  • Stakeholder management
  • Category performance analytics
  • Retail category and inventory optimization
  • Upselling & cross-selling
  • Cross-functional collaboration

Timeline

Customer Success Manager

Revivo Technologies
11.2023 - Current

Asst. City Manager

MilkBasket
04.2022 - 10.2023

Procurement Associate

1K Kirana
10.2021 - 04.2022

Sr. Category Executive

Behtar Market
12.2019 - 09.2021

Asst. Sales Manager

Bajaj Finserv
06.2019 - 10.2019

Master of Business Administration -

D.Y Patil Pune University

Bachelor of Business Administration -

CIMAGE Group of Institutions

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AMIT RANJAN