M.Ravi Teja

• Worked as a IT Customer Associate in the process of Google Fi
• Provided technical support to customers via email and chat.
• Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
• Provided technical assistance and troubleshooting on escalated customer inquiries.
• Answered questions related to product availability or services provided upon request from customers.
• Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.

As a Floor support

• Handled 8 batches with headcount of 10 members to clear their nesting with 100 percent throughput and moved them to production
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Supported team members to drive growth and development.

• Worked as a Customer Support in care and sales department in the process of BEST BUY US
• Helped the customers to resolve their Issues
• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
• Also By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
• Worked as a Specialty Mentor by the Selling Partner Support (SPS) Associate Learning Program (ALP) team
• As a Interim SME/Team leader:
• I took refresher regarding the tools close to 14 batches with an average Headcount of 10 mentees in each batch
• Supported the Process trainer in helping with the resources required for training the new hires and making the training session more effectively
• Regularly audited cases and ensure to coach the associates wherever it's required
• Helping the New hires to be updated with the recent Process updates/changes
• Provided effective coaching and Feedback to the New hires as and when required
• Handled team with average headcount of 10 mentees