Summary
Overview
Work History
Education
Skills
Certification
Timeline
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K MREDUL

IT Admin/IAM Engineer
Kannur

Summary

IT and IAM Engineer with over 7 years of experience in technical support, access management and cloud operations within global organisations. Expertise in administering SaaS applications and supporting large-scale IT infrastructures. Proven track record in driving cloud transformation initiatives and enhancing security and user access. Proficient in GCP, Office 365, JamF, Okta, Intune, and Atlassian Suite, with a commitment to user satisfaction.

Overview

7
7
years of professional experience
5
5
Certifications
5
5
Languages

Work History

IAM Engineer

Deel Inc.
06.2024 - Current
  • Providing IAM support for over 6,000+ employees globally, ensuring secure access to resources.
  • Oversee recruitment, onboarding, lead, and manage a team of IAM analysts in the design, implementation, and maintenance of the company's access management systems.
  • Designed, implemented and maintained access management solutions for new systems and applications.
  • Workspace Owner for over 80+ SaaS applications including Okta, Slack, Google Workspace, Jira, Kandji, Zendesk, and others.
  • Implemented Single Sign-on(SSO) with SAML/SAML 2.0 with Okta, configured OAuth, OID.
  • Performed SOX, SOC2 security audits across all SaaS apps.
  • Led hiring and training efforts for IT Department roles.
  • Collaborated on departmental strategy ensuring alignment with customer and company needs.

IT Engineer

CommentSold Inc.
07.2023 - 07.2024
  • Resolved hardware, software, and network issues across multi-OS environments.
  • Managed enterprise IT infrastructure with emphasis on reliability and compliance.
  • Led Tier 1-3 support; mentored junior techs and created user guides.
  • Automated tasks via PowerShell/Bash; improved efficiency by 25%.
  • Served as liaison between IT and other teams for rollouts, planning.
  • Vendor coordination for procurement, SLA, and escalations.

Member of Technical Support Staff

TaskUs Ltd.
07.2023 - 01.2024
  • Served client CommentSold Inc. via remote access, earning transition as recognized employee.
  • Analyzed customer feedback and provided technical support via various channels.
  • Skills: Linux Administration, IT Infra, Google Cloud (GCP)

IT Support Engineer

PipeCandy Ltd.
08.2022 - 07.2023
  • L1/L2 support across global team, servicing Okta, O365, GSuite, GitHub, Zoom, etc.
  • Managed Snowflake, Salesforce, LastPass, Tableau.
  • Assisted AWS support and migration from Google Workspace to O365.
  • Supported Intune/Azure and JamF for cross-platform users.

Cloud Operations Engineer

Infosys Ltd.
07.2021 - 08.2022
  • Supported GCP services for Google client with >95% resolution SLA.
  • Troubleshot Gmail, Drive, Meet, and Workspace Apps issues.
  • Worked with engineering/product to solve critical issues, created automation.
  • Used Stackdriver, BigQuery, Admin Console for root cause analysis.
  • Mentored juniors on GCP architecture and Workspace best practices.

Junior IT Analyst

Morgan McKinley Services Pvt. Ltd.
07.2018 - 07.2021
  • L1 and L2 support, improved operations.
  • Worked across APAC, Dublin, Tokyo, and more to resolve complex issues.
  • Skills: Desktop Support, Office 365, Salesforce, Interdepartmental Coordination

Education

B.Tech - Electrical And Electronics Engineering

Govt Engineering College

Technical Diploma - Electrical And Electronics Engineering

Indira Gandhi Govt. Polytechnic College

Higher Secondary - Computer Science

Govt. Board of Education

High School - PCM

Govt. Board of Education

Skills

  • Active Directory & O365 Operations
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Certification

Google Cloud Certified - Workspace & Professional Cloud Ops Engineer

Timeline

IAM Engineer

Deel Inc.
06.2024 - Current

IT Engineer

CommentSold Inc.
07.2023 - 07.2024

Member of Technical Support Staff

TaskUs Ltd.
07.2023 - 01.2024

IT Support Engineer

PipeCandy Ltd.
08.2022 - 07.2023

Cloud Operations Engineer

Infosys Ltd.
07.2021 - 08.2022

Junior IT Analyst

Morgan McKinley Services Pvt. Ltd.
07.2018 - 07.2021

B.Tech - Electrical And Electronics Engineering

Govt Engineering College

Technical Diploma - Electrical And Electronics Engineering

Indira Gandhi Govt. Polytechnic College

Higher Secondary - Computer Science

Govt. Board of Education

High School - PCM

Govt. Board of Education

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K MREDULIT Admin/IAM Engineer