Mridul Pandey
Noida,UT
Summary
A highly motivated and results-driven MBA in Marketing with experience in SaaS sales, customer success, and digital marketing. Seeking a challenging position to leverage my expertise in business development and account management to drive growth and enhance customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Associate
Appy Pie
06.2024 - 12.2024
- Developed and maintained positive relationships with B2B and B2C clients
- Assisted customers with product-related queries, ensuring a 95% customer satisfaction rate
- Worked on multiple projects, collaborating with cross-functional teams to meet deadlines
- Negotiated and closed 15 prospects, contributing to a 20% increase in sales
Digital Marketing Intern
CrownBytes
06.2023 - 08.2023
- Created content for websites, blogs, and social media platforms, increasing brand visibility by 30%
- Coordinated with the design team to develop graphics, enhancing customer engagement
- Ensured successful execution of projects from conception to completion
Sales Executive Intern
Reliance Jio
06.2020 - 08.2020
- Prospected and contacted potential customers through outbound calls
- Expanded customer base by acquiring over 30 new prospects
Education
MBA - Marketing
01.2024
BBA - undefined
01.2021
Science - CBSE
01.2018
Skills
- CRM Tools: Salesforce
- CRM Tools: Zoho
- CRM Tools: Snappy
- Business Development
- SaaS Sales
- Problem-solving
- Analytical Abilities
- Data Visualization
- Power BI
- Leadership
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Wishes
- To grow within a dynamic organization and contribute to strategic business development
- To explore innovative approaches in SaaS and customer success
- To leverage data-driven insights for enhancing client satisfaction
Certification
Digital marketing
Playing Cricket
School & University level
Timeline
Customer Success Associate - Appy Pie
06.2024 - 12.2024
Digital Marketing Intern - CrownBytes
06.2023 - 08.2023
Sales Executive Intern - Reliance Jio
06.2020 - 08.2020
Uttaranchal University - BBA,
Kendriya Vidyalaya - Science, CBSE
Chandigarh University - MBA, Marketing
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