Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
References
References
GeneralManager
Mridul Sahni

Mridul Sahni

Pune

Summary

Highly-motivated Business Analyst with desire to take on new challenges. Strong worth ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Business Analyst

Machintel
Pune
11.2022 - Current
  • Analyzed customer feedback and data to identify areas of improvement for the product.
  • Developed surveys to collect user feedback on product features.
  • Identified gaps in existing products, services, and processes through market research and analysis.
  • Assisted in designing experiments to evaluate new features or changes to existing ones.
  • Performed A and B testing on various features of the product to optimize user experience.
  • Collaborated with cross-functional teams such as engineering, marketing, sales, operations. to ensure successful implementation of projects.
  • Developed and implemented strategies for improving operational efficiency.
  • Developed training materials for new employees related to business operations processes.
  • Documented existing systems, processes, tools, applications. used by the organization.
  • Participated in software design decisions for business.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.

Branding and Marketing Intern

Eureka Forbes
Pune
04.2022 - 08.2024
  • Developed content and promotional materials for various campaigns.
  • Researched competitors' marketing strategies and tactics.
  • Conducted primary market research to study and report on the brand equity of Eureka Forbes in the water purifier market
  • Conducted customer surveys to gather feedback about products and services.
  • Drafted press releases and other communications materials.
  • Prepared presentations summarizing research findings.
  • Optimized website content for better search engine visibility.

Customer Relations Manager

Decathlon Sports India
Pune
10.2018 - 05.2020
  • Monitored customer service standards to ensure high levels of customer satisfaction.
  • Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
  • Resolved escalated customer service issues in a timely manner and reduced the number of Not Satisfied Customers by 17%.
  • Provided guidance on how to handle difficult customers or situations.
  • Created reports summarizing customer feedback and complaints for management review.
  • Analyzed data from surveys, focus groups, interviews and other sources to identify potential areas for improvement in customer experience.

Education

MBA - Marketing And Entrepreneurship

Indus Business School
Pune, India
03-2023

Skills

  • Operations Management
  • Business Process Improvement
  • KPI Tracking
  • Data Analysis
  • Cost-benefit analysis
  • Campaign Performance Tracking
  • Data Mapping
  • Quality Assurance
  • Operations Analysis
  • Microsoft Office Suite
  • Training & Development
  • Written Communication
  • Zoho
  • Project Management
  • SQL certified
  • Data Management
  • Google Drive
  • Analytical and Critical Thinking

Affiliations

  • Playing Guitar
  • Football Lover
  • TomCat Dad
  • Adventurous

Languages

Hindi
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2

Accomplishments

  • Outstanding Performance Awardee at Machintel
  • Co-authored Web Content for an all new Corporate website with the Senior Manager of Content
  • Created Custom GPTs and took trainings for content team to work at maximum efficiency
  • Won Mad-Ad, Ad-making Competition at University level in MIT-ADT University
  • Won a National Level application-based-solution development Hackathon

Certification

  • Business Analytics, Harvard Business School
  • Fundamentals of Digital Marketing, Google
  • Leadership and Communication, Harvard on EdX
  • Digital Marketing, EdX
  • Leading in Remote Environment, EdX
  • SQL Basics, Programiz
  • Python Basic, Programiz

Timeline

Business Analyst

Machintel
11.2022 - Current

Branding and Marketing Intern

Eureka Forbes
04.2022 - 08.2024

Customer Relations Manager

Decathlon Sports India
10.2018 - 05.2020

MBA - Marketing And Entrepreneurship

Indus Business School

References

References available upon request.

References

References available upon request.

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Mridul Sahni