Volunteer Work
Mridul Sharma
Account Leader
Bengaluru
Summary
Results-driven Account Leader with over 13 years of successful experience in the IT industry. Proven track record in sales management, adept at cultivating and nurturing client relationships, and consistently driving end-to-end business growth. Demonstrated expertise in enterprise solutions, client management, chemical sector. Eager to leverage strategic vision, strong negotiation skills, and in-depth market awareness to contribute significantly to the success of a dynamic organization. Known for building and maintaining long-lasting client relationships and execution of forward-thinking strategies that align with industry trends. Seeking new challenges and opportunities for professional growth.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Manager
EY GDS
Bengaluru
09.2017 - Current
- Successfully managed key client accounts, driving revenue growth and ensuring satisfaction. Developed and executed strategic account plans to exceed project targets and business objectives, nurturing client relationships through tailored solutions.
- Monitored and managed projects budgets, and negotiated terms for optimal profitability. Proactively identified upsell and cross-sell opportunities, achieving 82% increase in account integration.
- Stayed informed about industry trends, providing valuable insights to clients and collaborating with cross-functional teams for prompt issue resolution.
Senior Consultant
Capgemeni
Bengaluru
01.2015 - 09.2017
- Extensive experience leading end-to-end 10+ implementation projects, collaborating with Consultants, Partners, and Stakeholders with consultative approach.
- Advised clients on leveraging data strategically with SAP for expanded business operations.
- Led sales efforts, ensuring consistent revenue growth, conducting client reviews for satisfaction and improvement opportunities, delivering compelling presentations, collaborating for successful product/service delivery, and actively engaging in industry events for client expansion and market trend awareness.
Process Lead
Robert Bosch
Coimbatore
06.2013 - 01.2015
- Responsible for 3 end-to-end implementation of Organization Management & Personnel Administration modules of SAP HCM
- Managed team of 12 resources, planned & scheduled project deliverables, goals, set deadlines & assigned responsibilities
- Created plan to support client-vendor communication. Provided technical/business support to system & process users
- Monitored tool use and performed repairs.
Consultant
Zylog Pvt Ltd
Hyderabad
04.2011 - 04.2013
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
MBA - IT & Marketing
BIMM
Pune 04.2009 - 04.2011
Bachelor of Engineering - Computer Science
Rajasthan University
Rajasthan 07.2004 - 05.2008
Skills
Strategic Planning
Client Relationship Management
Market Analysis
Leadership skills
Financial Acumen
HR Transformation
Technology Implementation
Project Management
Accomplishments
- Successfully enabled EY STEM project for 2000 girls students in India
- Started Innovation brand called 'EYdeate' to create innovation culture for everyone
- Earned EY Badges in Design Thinking, Transformative Leadership, Retail.
- Started Women Development Program called 'BraveSpace' to groom women manager for leadership position
- Created my Podcast Brand called 'Unscripted with Leadership'
- Received Symphony Star Award, Spot Award, and Extra Miler Award for Project Success
Certification
Agile Development and Methodologies
Interests
Reading
Swimming
Timeline
Agile Development and Methodologies
05-2018
Senior Manager
EY GDS
09.2017 - Current
Senior Consultant
Capgemeni
01.2015 - 09.2017
Process Lead
Robert Bosch
06.2013 - 01.2015
Consultant
Zylog Pvt Ltd
04.2011 - 04.2013
MBA - IT & Marketing
BIMM
04.2009 - 04.2011
Bachelor of Engineering - Computer Science
Rajasthan University
07.2004 - 05.2008