MRIDULA KUMARI
Financial analyst
New Delhi,DL
Summary
O2C (Order-to-Cash) professional with 5+ years of experience in Order Management, Cash Application, and SAP ERP (SAP FICO). Skilled in handling high-volume transactions, account reconciliation, and ensuring financial accuracy. Experienced in working with global clients and supporting efficient financial operations. Currently seeking opportunities in O2C / AR domain.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Accenture Solutions Private
04.2019 - 01.2026
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
- Utilized advanced software tools to optimize order management processes, increasing productivity levels across the department.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
Email & Chat Support
Concentrix Daksh
06.2017 - 04.2019
- Provided non-voice support via email and chat
- Resolved customer issues within SLA timelines
Associate
EXL Services
02.2015 - 06.2017
- Handled documentation and processed client data
- Maintained accurate records and ensured compliance
Education
B.Com (Hons.) - Accounting And Finance
VBU Hazaribagh
04-2012
Skills
- SAP ERP (SAP FICO – FI/CO, AR, AP, GL)
- MS Excel
- Order fulfillment
- Returns processing
- EDI processing
- Order process management
- Deadline management
- Releasing orders
- Order logging
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Self motivation
- Dependable and responsible
- Effective communication
- Reporting skills
- Verbal and written communication
- Problem-solving aptitude
Certification
- Certified SAP Fico consultant from S-Tek
LANGUAGES
English, Hindi
Timeline
Order Management Specialist
Accenture Solutions Private
04.2019 - 01.2026
Email & Chat Support
Concentrix Daksh
06.2017 - 04.2019
Associate
EXL Services
02.2015 - 06.2017
B.Com (Hons.) - Accounting And Finance
VBU Hazaribagh
CORE SKILLS
- Order Management
- Cash Application
- Accounts Receivable (AR)
- SAP ERP (SAP FICO – AR Module)
- Reconciliation
- Dispute Resolution
- MS Excel