Mridula Pandey

• Interacted with SMEs to understand business needs and translate into requirements and project scope.
• Performed gap analysis to identify areas of improvement.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Implemented business intelligence solutions to increase operational efficiency.
• Requirement gathering , analysis , expert in requirement elicitation, requirement life cycle management, decision making, requirements analysis and design definition, solution evaluation, prototyping, stakeholder management , database query skills, cost benefit analysis. Usability testing, Product Management, Agile methodologies, Product requirements & UX /UI designing.

Oversee business development of 35+ clients with 154 stores. Showcased product features to customers and discussed technical details to overcome objections and lock in sales. Exceeded quarterly sales goals by 10%. Used SFDC to research customer accounts to determine whether credits or adjustments needed to be made. Performed sales analysis for the client and assisted them in growing their business. Mapped out competitor analysis using a large database

Remote Patient Monitoring-

• Involved in the implementation of Remote Patient monitoring (SaaS)Software- as-a-Service in various hospitals by helping them with their queries
• Conducted various demo sessions of the Patient Status Engine to the consultants and their medical team
• Was involved in the requirement gathering for the solution's implementation
• Worked in collaboration with the technical team to integrate patient data from our (PSE) Patient status engine to their (HIS)Hospital information system.

Quality control and safety -

Worked in the quality department and have done internal audits such as , Active file audits , Close file audits ,initial assessment audit , Logistic audits , OT implant audits ,Discharge planned audits using pivot table & V lookup .Have conducted a Root cause analysis on the scrapping of the initial assessment of patients admitted through the emergency department. Worked with the IT team and learned about inpatient clinical applications and ambulatory clinical applications.

Hospital Operations and Patient flow

Have performed, SWOT analyses, and aided in the organization of continuing medical education. Discover the difference between compliance and noncompliance. Assisted with projects by applying strong analytical skills and studies. Completed research, compiled data and assisted in timely reporting. Collected, arranged, and input information into database system.

• Utilizing EMR and EHR to correlate patient history and eye examination
• Have done the customer data analysis , inventory data analysis and sales data analysis to boost the sales .Conducted research, gathered information from multiple sources and presented results

• To process patient information to facilitate access to accurate and up-to-date records
• Use to manage Patient flow in the clinic .SAP, POS, and Microsoft Office used for patient record documentation and analysis
• Performed statistical analyses to gather data for operational and forecast needs.