Passionate traveller, embracing diverse cultures for experiential learning Engage in listening to music, gardening, and cooking An active participant in dance competitions and received prizes for my performances Actively participated in the CSR activities organized by Genpact India Pvt Ltd Channel mind and body through meditation
MRIDULA VISHWANATHAN
Data Analyst
Bengaluru
Summary
Experienced and versatile professional dedicated to continuous learning and achieving excellence in all endeavors. Driven by a deep passion for personal and organizational growth, committed to being a valuable contributor to any team. With a strong background in data analysis, client service, administration, and team management, possesses extensive expertise in successfully managing complex projects and fostering sustainable growth strategies. Motivated by the opportunity to make a significant impact, aspires to leave a lasting mark on the professional journey.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Executive, Retail Operations
Circana (UK) Ltd
Brackenll
07.2024 - 02.2025
- Managed client services by maintaining and delivering databases and reports within agreed deadlines.
- Conducted quality control checks to ensure accuracy and consistency in client deliverables.
- Built and maintained strong client relationships through proactive communication via email and scheduled meetings, serving as the primary point of contact for queries.
- Handled key UK retailer accounts, including Boots, Tesco, Superdrug, and ALDI, successfully resolving complex queries, particularly for Boots, earning early recognition from managers and the team.
- Ensured timely execution of client requests by collaborating effectively with internal teams and external partners.
Business Analyst
Genpact India Private Ltd
Bangalore
06.2013 - 08.2022
- Held multiple roles, with the most recent being Business Analyst, focusing on handling critical client data for IRI UK Client Solutions
- Generated and maintained monthly, weekly, and quarterly reports using visualization tools like Plus-Suite, Temple, unify office, and Power BI in conjunction with Microsoft Tools, ensuring timely delivery
- Served as the sole point of contact for onshore consultants, responsible for overseeing and managing all deliverables
- Demonstrated leadership by overseeing a team of 7 members, preparing metrics and monthly performance, driving KPI for the team
- Contributing to extensive review meetings and process health discussions with discretion and professionalism
- Trained in Lean methodology and actively involved in ongoing Green Belt (GB) Project implementation and testing
Administrative Assistant
Reva Institute of Technology and Management
Bangalore
08.2011 - 06.2013
- Executed various daily office duties, such as drafting memos, organizing files, creating meeting agendas, and documenting meeting outcomes
- Administered the student admission process, maintaining meticulous records, coordinating exam schedules, and accurately recording grades
- Maintained reports on student performance, facilitated exams, and ensured accurate grade documentation, exhibiting strong administrative skills
Data Entry Operator
Bangalore Water Supply & Sewerage Board
Bangalore
06.2008 - 04.2011
- Efficiently managed computer systems for data entry and report generation, ensuring accuracy in monthly bills and office circulars
- Maintained MIS reports and monthly dashboard
- Actively engaged in addressing consumer queries and aiding at the service desk
- Played a pivotal role in creating and maintaining essential data backups for organizational records
Education
MSc - Business Analytics and Management
University of Dundee
Dundee, Scotland 01.2023 - 01.2024
BSc - Bio-Chemistry, Genetics, and Sericulture
University of Bangalore
Bangalore, India 08.2005 - 06.2008
Skills
- Analytical skill
- Client relationship building
- Strong Administrative and Organizational skills
- Proficient in Data Visualization Tools: Power BI and Tableau
- Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Basic knowledge on SQL and RStudio
- Accomplished in Team Leadership and Management
- Rapid Learner
- Passion for New Challenges
- Time management abilities
- Resourceful problem solver
- Quick thinking skills
Accomplishments
- Served as Class Representative throughout college and all three years of Undergraduate studies
- Contended in the Presidential election during the third year of Undergraduation
- Volunteered for social and environmental protection initiatives organized by the University
- Awarded Best Student Award (2008) for academic excellence and contributions to the university community
- Awarded Best Social Service Student Award (2008), recognizing dedication to social causes and service
Internship
MariXperience Ltd, Budva, Montenegro, Tourism Management Internship, 07/01/23, 08/31/23, Worked closely with CEO Marija Lazarevic, devising, and implementing strategies that facilitated sustainable company growth, Developed and executed specialized content tailored for the tourism industry, contributing to detailed reports, impactful publications, and engaging presentations, Conducted extensive research on emerging tourism technology trends, leveraging insights to make informed strategic recommendations for future initiatives
Interests
Timeline
Client Service Executive, Retail Operations
Circana (UK) Ltd
07.2024 - 02.2025
MSc - Business Analytics and Management
University of Dundee
01.2023 - 01.2024
Business Analyst
Genpact India Private Ltd
06.2013 - 08.2022
Administrative Assistant
Reva Institute of Technology and Management
08.2011 - 06.2013
Data Entry Operator
Bangalore Water Supply & Sewerage Board
06.2008 - 04.2011
BSc - Bio-Chemistry, Genetics, and Sericulture
University of Bangalore
08.2005 - 06.2008
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