MRIDUL DAS
Hyderabad
Summary
Strategic and growth-oriented Product Manager with over 8 years of experience in the banking and financial services industry. Proven success in product development, partner collaboration, and digital transformation across business banking. Skilled in leading end-to-end product launches, driving business enablement, and executing cross-functional strategies that enhance profitability and customer experience. Known for delivering data-backed insights, aligning stakeholders, and driving initiatives that improve revenue performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Product Manager, Business Banking
ICICI Bank
Hyderabad
07.2021 - Current
- Spearhead product and process development initiatives for Business Banking, ensuring strategic alignment with organizational and regulatory goals.
- Collaborate with cross-functional teams and external partners to plan and execute new product launches and business enablers that drive growth.
- Lead digital enablement initiatives to streamline customer journeys, enhance operational efficiency, and reduce manual dependencies.
- Conduct deep analysis of business performance, client portfolios, and financial risk indicators to identify opportunities for improvement and innovation.
- Partner with Compliance, Operations, and Policy teams to ensure adherence to RBI guidelines while enabling business scalability.
- Prepare and present quarterly performance insights and business reviews for senior management, supporting data-driven decision-making.
- Drive strategic initiatives to enhance product visibility through marketing campaigns and cross-selling opportunities.
- Manage and resolve high-priority customer escalations, ensuring regulatory compliance and customer satisfaction.
- Reduced NPA ratio from 24% to 17%, safeguarding over ₹180 Cr in portfolio value.
- Recognized by Product Head for excellence in compliance-driven innovation.
- Played a key role in automation initiatives that reduced process turnaround time by 30%.
Senior Executive, Sales
Aparna Constructions & Estates
Hyderabad
11.2020 - 07.2021
- Managed the end-to-end sales cycle for premium residential projects, from lead generation to closure.
- Partnered with marketing teams to execute promotional campaigns, resulting in enhanced lead conversions.
- Delivered consistent sales growth through data-driven customer targeting and personalized engagement.
Relationship Manager
Morris Garages (MG Motors)
Hyderabad
02.2020 - 10.2020
- Built and managed relationships with high-value customers for luxury automotive products.
- Supported product positioning and launch events, enhancing brand visibility and customer experience.
Senior Officer, Retail Banking
ICICI Bank
Visakhapatnam
06.2015 - 01.2018
- Managed DEMAT and high-value security transactions, ensuring accuracy and compliance.
- Strengthened customer relationships through proactive service delivery and issue resolution.
Education
MBA - Marketing
ICFAI Business School
Hyderabad12.2020
B.E. - Electrical & Electronics Engineering
Raghu Institute of Technology
Visakhapatnam12.2014
Skills
- Data Analysis
- Advanced Excel
- Power BI
- MS Office
- Business Strategy
- Product Design
- Process Improvement
- Stakeholder Collaboration
Accomplishments
- Commended by senior leadership for successful product governance and compliance excellence.
- Contributed to strategic automation and digitization projects enhancing accuracy and operational control.
- Consistently exceeded business targets and maintained superior customer satisfaction scores.
Timeline
Product Manager, Business Banking
ICICI Bank
07.2021 - Current
Senior Executive, Sales
Aparna Constructions & Estates
11.2020 - 07.2021
Relationship Manager
Morris Garages (MG Motors)
02.2020 - 10.2020
Senior Officer, Retail Banking
ICICI Bank
06.2015 - 01.2018
MBA - Marketing
ICFAI Business School
B.E. - Electrical & Electronics Engineering
Raghu Institute of Technology