Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Mrigakshy Kaushik Borthakur

Mrigakshy Kaushik Borthakur

Gurugram

Summary

Dynamic Sales & CRM Specialist with a proven track record at AIPL, excelling in lead generation and client engagement. Leveraging strong negotiation skills and CRM software expertise, I consistently enhance customer satisfaction and drive sales growth. Passionate about building lasting relationships and delivering tailored solutions to high-net-worth clients. Total work experience of 7 years in customer service industry. I started my career with Indigo Airlines as cabin crew. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales & CRM Specialist

AIPL
Gurugram
09.2024 - Current

Identified and targeted potential commercial property buyers, investors, and tenants.

  • Built and maintained a robust database of leads through networking and cold calling.
  • Conducted property presentations and site visits to showcase available properties.
  • Negotiated deals to ensure favorable terms for all parties involved.
  • Ensured compliance with documentation standards throughout transaction processes.
  • Participated in industry events and exhibitions to enhance visibility and build relationships.
  • Established strong partnerships with channel partners and brokers, resulting in accelerated deal closures.
  • Analyzed customer data to derive insights and enhance sales conversion rates.

Project Expert Manager/Sales Specialist

Trident Reality
Gurugram
05.2024 - 09.2024
  • Achievements/Tasks
  • Brief clients regarding luxury real estate projects, ensuring comprehensive understanding and interest.
  • Manage relationships with high-net-worth individuals (HNI), providing tailored services and maintaining high satisfaction.
  • Deliver detailed presentations to management, channel partners, and clients to promote and explain project specifics.
  • Maintain and update Excel sheets for day-to-day data management, ensuring accuracy and accessibility of information.

Customer Relationship Management Executive

M3M India Ltd.
Gurugram
05.2023 - 04.2024
  • Achievements/Tasks
  • Creating a good relationship with the clients and keeping a good bond between the clients and the company
  • Handling clients from different projects face to face. We generate social media feedbacks and ratings from clients based upon their experience with us.
  • Handling After sales BBA, Bank Loan, Possession to make process more smoother.

Cabin Crew

IndiGo
Gurugram
06.2018 - 12.2022
  • Achievements/Tasks
  • Attending a pre-flight briefing to find out about passengers with special requirements, safety matters, and which section of the aircraft they will occupy.
  • I was privileged to operate flights to 15 countries. Also operated Vande Bharat flights, lockdown flights, and operated around 25 rescue flights.
  • Resolved passenger inquiries and issues promptly to enhance travel experience.
  • Trained new cabin crew members on operational standards and safety protocols.
  • Communicated effectively with customers using English language skills.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.

Education

B.Com -

Himalayan Gadwal University
Uttarakhand

Skills

  • Microsoft Office
  • Strong negotiation skills
  • Complex problem solving
  • Team player with strong coordination
  • Excellent communication skills
  • Customer retention strategies
  • Customer support
  • Cross-selling strategies
  • Customer communication
  • Convincing power
  • Customer relationship management
  • Lead generation
  • CRM software management
  • Client engagement
  • Presentation skills
  • Networking techniques
  • Time management
  • Problem solving
  • CRM integration
  • Salesforce expertise

Certification

  • Certification in Building High-Performing Teams, an online non-credit course authorized by University of Pennsylvania and offered through Coursera.
  • In introduction to Social media marketing and online non-credit course authorized by META offered through Coursera.
  • Microsoft Excel certified by Mr. Pankaj Kumar Gupta conducted by M3M India.

Languages

English, Hindi, Assamese, Bengali

Hobbies and Interests

Travelling, Cooking, Music, Reading Books,

Timeline

Sales & CRM Specialist

AIPL
09.2024 - Current

Project Expert Manager/Sales Specialist

Trident Reality
05.2024 - 09.2024

Customer Relationship Management Executive

M3M India Ltd.
05.2023 - 04.2024

Cabin Crew

IndiGo
06.2018 - 12.2022

B.Com -

Himalayan Gadwal University
Mrigakshy Kaushik Borthakur