MRINAL SHARMA
Gurgaon
Summary
Experienced IT professional with over six years of experience in technology, specializing in automation, CRM development, and cloud solutions. Proven track record in designing and implementing automation frameworks to enhance business process efficiency. Strong background in managing end-to-end projects, leading teams, and delivering innovative solutions using technologies such as RPA, AI/ML, and cloud platforms.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Delivery Manager
CRM Masters Infotech LLP
Gurgaon
09.2020 - Current
- Architected and implemented automation frameworks for various business processes, enhancing operational efficiency and business value
- Identified and evaluated automation opportunities, leveraging technologies such as Zoho APIs, PHP (Laravel), and Google Cloud
- Led the design and deployment of new automation tools, aligning with long-term business strategies
- Managed multiple projects concurrently, ensuring timely delivery and adherence to client specifications
- Led a team of developers, providing mentorship and technical guidance to optimize project outcomes
- Maintained direct communication with clients, presenting project updates and technical insights.
Software Engineer
Micra Systems Pvt Ltd
Noida
03.2019 - 08.2020
- Developed automation tools and workflows to streamline business processes, focusing on budget and financial management systems
- Introduced and integrated new features using Laravel, enhancing the system's efficiency and user experience
- Collaborated directly with clients to gather requirements and customize solutions according to their specific needs
- Provided technical support and training, ensuring smooth adoption and operation of new features.
Senior Implementation Analyst
Mercer Consulting India Pvt Ltd
Gurgaon
08.2017 - 09.2018
- Led automation initiatives, including the development of scripts and tools for regression testing and quality assurance
- Conducted detailed analysis of test results, identifying areas for improvement and optimizing testing processes
- Regularly interfaced with clients to discuss testing strategies and results, ensuring transparency and satisfaction
- Developed comprehensive defect logs and reports, providing actionable insights for system enhancements.
IT Associate
Accenture Pvt Ltd
Gurgaon
01.2016 - 07.2017
- Managed security testing for Google accounts, focusing on privacy and data protection
- Developed and maintained tools for account management and security testing
- Analyzed data from testing tools, providing detailed reports and recommendations.
Education
MBA - Finance & HR
Swami Vivekanand Subharti University
Meerut03-2020
B.Sc. - Electronics & Computer Science
Bangalore University
Bangalore09-2015
Skills
- Zoho Products
- Google Cloud
- MongoDB
- SQL
- AI Integration
- PHP
- Laravel
- Version control (SVN, GIT)
- Automation tools
- Bug Tracking (Mantis)
- HTML
- G-Admin
- G-Cases
- Scope Management
- Requirements Analysis
- Project Management
Certification
- Scrum Fundamentals Certified, 06/13/23
- Six Sigma Yellow Belt, 06/12/23
- Zoho Creator Business User Certification, 12/01/22
Languages
English
First Language
Timeline
Project Delivery Manager
CRM Masters Infotech LLP
09.2020 - Current
Software Engineer
Micra Systems Pvt Ltd
03.2019 - 08.2020
Senior Implementation Analyst
Mercer Consulting India Pvt Ltd
08.2017 - 09.2018
IT Associate
Accenture Pvt Ltd
01.2016 - 07.2017
MBA - Finance & HR
Swami Vivekanand Subharti University
B.Sc. - Electronics & Computer Science
Bangalore University
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