Music
MRITANKA DEY
Ranaghat
Summary
Dynamic Relationship Manager with proven expertise at Pbpartners in client relationship management and portfolio development. Skilled in needs assessment and negotiation, I excel at fostering trust and resolving client concerns, ensuring satisfaction and loyalty. My proactive approach has consistently enhanced service channel effectiveness and strengthened client partnerships.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Relationship Manager
Pbpartners
Nadia
11.2024 - Current
- Managed client relationships across Pbpartners partnership portfolios and service channels.
- Managed client relationships across Pbpartners portfolios and service channels, ensuring client needs were met and satisfaction maintained.
- Resolved client concerns by collaborating with operations and support teams, enhancing client experience and trust.
Relationship Manager
Spice Money
Nadia
03.2021 - 03.2024
- Coordinated account reviews with internal teams and external stakeholders to ensure alignment on client needs.
- Resolved client concerns through collaboration with operations and support teams, enhancing client satisfaction.
- Developed trusted relationships with clients through consistent communication and proactive follow-up.
Relationship Manager
Amazon Pay
Ranaghat, India
03.2019 - 01.2021
- Cultivated client relationships to strengthen retention and identify growth opportunities
- Managed portfolio needs, ensuring accurate follow-up and timely issue resolution
- Negotiated service terms to align client expectations with business objectives
- Coordinated cross-functional teams to deliver consistent client support and solutions
Senior Advisor
TATA Aig
Kolkata, India
01.2016 - 03.2019
- Advised policyholders on motor, health, and travel insurance coverage options
- Guided sales representatives on product features, underwriting norms, and documentation requirements
- Resolved complex customer queries using CRM and policy administration systems
- Coordinated claim follow-ups with operations teams to ensure timely case closure
Education
B. sc - Science
Ranaghat College
Ranaghat03-2016
HIGHER SECONDARY EDUCATION - Science
Nasra High School
Ranaghat03-2012
SECONDARY EDUCATION - Science
NASRA HIGH SCHOOL
RANAGHAT03-2010
Skills
Client management
Client Retention Strategies
Relationship building
Client relationships
Relationship building and management
Conflict resolution
Interests
Timeline
Relationship Manager
Pbpartners
11.2024 - Current
Relationship Manager
Spice Money
03.2021 - 03.2024
Relationship Manager
Amazon Pay
03.2019 - 01.2021
Senior Advisor
TATA Aig
01.2016 - 03.2019
SECONDARY EDUCATION - Science
NASRA HIGH SCHOOL
HIGHER SECONDARY EDUCATION - Science
Nasra High School
B. sc - Science
Ranaghat College