OPERA PMS SOFTWARE
MRITUNJAY GUPTA
HOTELIER
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Guest Service Associate
NOVOTEL HOTEL, TRIBUNE CHOWK
10.2022 - 11.2023
- Worked as Shadow TL and handling all operations throughout the day
- Greeting the guests at arrival
- Identifying the guests needs accordingly
- Check-in / Check -out of Guests
- Informing guests about the ongoing events in the premises
- Explaining of Memberships to guests
- Helping in Night audit
- C-form Registrations
- Helping guest with local information about shopping places and tourists attractions.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Job Trainee
NOVOTEL HOTEL, TRIBUNE CHOWK
07.2022 - 10.2022
- Greeting guest upon arrival
- Handling of guest luggage
- Reg cards updating, folios tally
- Guiding guests about hotel and facilities.
- Attended training courses to build understanding of processes, techniques, and industry.
- Answered telephone calls and emails to assist customers in making reservations.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
Industrial Trainee
Taj City Centre Gurugram
11.2021 - 05.2022
- Worked in all core departments and achieved appreciation in all departments i.e
- Front office
- Food & Beverage services
- Housekeeping
- Food Production
- Provided exceptional service and assistance to guests upon check-in.
- Answered telephone calls and emails to assist customers in making reservations.
Senior Guest Service Associate
REGENTA CENTRAL ANTARIM BY ROYAL ORCHID
01.2024 - Current
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Handled end-of-day reports, drawer balance and night audit.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Handled customer complaints to satisfy and retain guests.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Assisted with luggage handling, valet services and concierge services.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled guest complaints professionally, resolving issues effectively to maintain positive relationships and reputation for the hotel brand.
Education
B.voc in Hospitality And Event Management - Hospitality Administration And Management
Institute of Hotel Management And Culinary Studies
Jaipur, India08.2022
Senior Secondary Education -
FATHIMA CONVENT HR. SEC. SCHOOL
NAGDA, India 01.2013 - 04.2014
Higher Secondary Education -
JHARKHAND OPEN BOARD
JHARKHAND 01.2015 - 04.2016
Skills
Multitasking and Organization
Guest Handling
Cash Handling
Key Management System
Adaptability
Microsoft Word / Excel / Powerpoint
Reservation Management
Night Audit Reports
Guest Registration
Guest Registration
Software
IDS PMS SOFTWARE
Interests
Travelling, Motorbikes and Different Cuisines
DANCE
I just love dancing. It makes me happy and jolly .
References
- Mohit Sharma, Reservation Manager, +91 8602909608
- Rohit Singh, Assistant Front Office Manager, +91 98037 83813
Timeline
Senior Guest Service Associate
REGENTA CENTRAL ANTARIM BY ROYAL ORCHID
01.2024 - Current
Guest Service Associate
NOVOTEL HOTEL, TRIBUNE CHOWK
10.2022 - 11.2023
Job Trainee
NOVOTEL HOTEL, TRIBUNE CHOWK
07.2022 - 10.2022
Industrial Trainee
Taj City Centre Gurugram
11.2021 - 05.2022
Higher Secondary Education -
JHARKHAND OPEN BOARD
01.2015 - 04.2016
Senior Secondary Education -
FATHIMA CONVENT HR. SEC. SCHOOL
01.2013 - 04.2014
B.voc in Hospitality And Event Management - Hospitality Administration And Management
Institute of Hotel Management And Culinary Studies