MRITYUNJAY SINGH
Program Management Lead, Solution Architect/Consultant, Semiconductor & Hi-Tech Manufacturing| SaaS Implementation
Bangalore
Summary
Program Manager with a proven track record of delivering large-scale complex supply chain digitization and business integration projects within budget and schedule for Semi and Hi-Tech customers. Adept at designing and implementing effective technical business solutions, leading teams, and multiple simultaneous programs. Demonstrated abilities in the supply chain, process consulting, enterprise sales, costing, contract creation & negotiation, solution design & architecture, project & account management, customer success, implementation & maintenance of real-time application software. Delivered 50-plus projects for various semiconductor & Hi-Tech customers in the last 4 years.
· Led end-to-end Supply Chain transformation programs where solution includes but is not limited to Manufacturing Collaboration and Visibility, Supplier Collaboration, Multi-tier cost, and rebate management.
· Have implemented multiple Manufacturing and Supply (PO, Forecast, and Inventory) collaboration & planning, and MTCM solutions in Semi and Hi-tech space for some of the Fortune 100 companies like, Google, Meta, ON Semi, Bosch, ADI, Marvell, Micron, NXP, AMD, Dell, Ciena, Vertiv
· P&L management for professional services organizations delivering supply chain solutions, proven experience in consulting, practice management for engineers, architects, and project coordinators in services responsibilities.
· Exceptional customer management and client engagement skills, proven track record of risk mitigation, turning red/churn accounts to green, and getting additional revenue YoY.
· In a Key Account Manager role in LAM, worked as global lead for Global Foundries, Micron, and FABs in Europe and SEA region.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
E2open
Austin
09.2018 - 06.2023
- PM for manufacturing viability, supplier collaboration, supply planning and cost management solutions for customers like, Meta, Micron,AMD, ON SEMI, Maxim, Marvell, Vertiv , and E2MTCM customer Dell
- As Program Manager, lead teams to deliver project(s) that span multiple business units, customers, and solutions
- Manage resources, schedules, and financials and adhere to stage gate quality and control guidelines throughout the full project life cycle
- Manage issues, risks, and project change requests to ensure successful and timely delivery
- Contribute to process improvement initiatives as it relates to improving project delivery
- Accomplishment
- In the last year, led multiple supplier collaborations and manufacturing visibility projects for different business units at Google and Meta, adding revenue of more than 4 million USD to the BU bottom line
- Had 3 major BR1 Go Lives in the last 12 months (Google ESC Supplier Collab with 60 plus suppliers, Google HW, and Meta wearable on manufacturing Collab solution)
- As an SME for manufacturing collaboration solutions, was part of multiple pre-sales discussions and contract negotiations and helped to close various contracts relating to e2open- ERP integration and move to e2open cloud
- It increased the professional service top line by 12 million USD and got multiple multiyear ARR contracts that added to the companies’ revenue
- Led Vertiv BR1 implementation in supplier collaboration space as part of their supply chain digitization and centralized procurement initiatives, helped in the expansion of e2open footprint at Vertiv as program lead working with ASD and BU leadership
- Multi-phased implementation of manufacturing collab solution for ON Semi and Marvell Semiconductor within budget and on time this was around 1.5 million USD BR1 contracts
- Have led these implementations from discovery to closure, with multiple supplier onboarding, and got additional change requests
- Successfully led Dell MTCM solution upgrade and EMC migration project, this was a high-visibility churn project which I was asked to lead in the middle of the implementation cycle
- I took over this project, and the solution was live in 3 months with all the requirements being met, got an engagement for the next phase and a few years of work
- In the first few months as program manager, led contract renewal and upsell process for Micron, Maxim (now ADI), bringing around 1.5 million USD per year in ARR, PS, and Managed service contracts.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and requirements.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Designed and developed programs and projects for dissemination to personnel.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Devised creative solutions to critical customer and user needs.
- Facilitated workshops and conducted one-on-one training to educate customers and team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Leveraged project management processes and tools to define and execute projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Coached team members on productivity strategies to accomplish challenging goals.
Solution Architect
E2open
Bangalore
03.2015 - 08.2018
- For multiple E2MV and E2MTCM customers Micron, Maxim, BOSCH-AE, &, Accomplishment
- Was lead solution architect for multiple accounts/projects in manufacturing visibility, design for manufacturing, and contract compliance space
- Led a team of solution architects, engineering lead, and engineers and delivered the first phase of the E2MC solution for Bosch-AE as per the defined scope, budget, and time in the signed SOW
- Supported E2MC upgrade and new feature implementation for NXP and AMD
- For Maxim (now part of ADI group) reimplemented the manufacturing collab solution and onboarded 16 suppliers in 3 months, pivotal to their GES global go-live in 2018
- All this was done with 3 resources
- Since then, Maxim has been using implemented E2MC solution, and this account has an ARR of 200K USD/year
- Did multiple upgrades for the Micron E2MC solution
- During the 2nd planned upgrade, reduced upgrade duration to 1/6th of the first upgrade, and that too with minimal staffing
- Did upsell for disaster recovery setup and completed DR setup and qualified it as per Micron standards
- This brought an additional 500K USD in ARR per year since 2017
- Delivered enhancement worth 6000 hours in 3 years as SA for Micron
- By 2018 reduced resource utilization on this account by 3 times
- As my first project, stabilized the Micron manufacturing visibility solution and onboarded 18 suppliers over a period of one year, also delivered multiple CRs
- Since then, Micron has signed multi-year Support, PS, and MS contracts
- All this in the last 6 to 7 years has contributed around 7 million USD to the company topline.
- Skilled at working independently and collaboratively in a team environment.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Worked closely with product teams to define and prioritize partner feature requests
- Supervised deployments and provided troubleshooting and user support.
- Assisted Sales , pre sales & support team in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
- Created and implemented innovative business solutions to support corporate objectives.
- Conducted technical workshops, , and education sessions at various project stages
- Managed and delivered advanced customization and configuration for [Type] solutions.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Conducted post-sale requirements gathering, analysis and documentation.
- Conducted research to evaluate systems design and process efficiency.
- Developed and delivered technical training designed to enable and educate customer and their trading partners about deployed solutions.
Engineering Lead /Software Key Account Manager
Lam Research Corporation
Bangalore
09.2010 - 03.2015
- Accounts handled- Global Foundries (GF) & Micron Worldwide; All FABs in SEA & Europe Region
- The key function is to manage and develop front-line client engagement, be a focal point of contact for the customer, and handle software escalations & business development by ensuring minimal tool downtime due to software issues
- Accomplishment
- I started my carrier in Lam as a Key account specialist for the SEA region, and by the time l left Lam, I had the responsibility of Global Foundries (GF) & Micron Worldwide and all FABs in SEA & Europe Region
- Managed to improve client relationships and project predictability through shared business and technical perspectives, agreed on project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery
- Zero software downgrade in the year 2013 ensured maximum tool availability
- Had 3 downgrades in the year 2014 though there were multiple major software upgrades in 2014 with key process qualifications
- Maintain 90% SLA on issues and less than 1% of issues escalated to higher management for two consecutive years
- Improved issue closure rate by 35%, leading to quick tool sign-off or acceptance, thus, on-time revenue realization.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Senior Software Engineer/DBA
C-Metric Solution India
Bangalore
06.2010 - 08.2010
- Implemented a new module and worked on upkeep and maintenance of existing implementation.
- Learned and adapted quickly to new technology and software applications.
Project Engineer
Applied Materials
Bangalore
05.2007 - 06.2010
- Product Supported: Applied FAB300 for customers across the Globe
- While in Applied, worked as TAM for customers in Europe and took major projects like an upgrade to the latest FAB300 version and MES system audit for key customers in the Europe region
- Provided onsite support for MES system upgrade at SVTC and was responsible for developing and completing integration and migration tests.
Software Engineer
Owen Financial Corporation
02.2006 - 03.2007
- Product Supported: REALTransTM & MATRIXTM for Mortgage customers in North America
Junior Software, Senior Software Support Engineer
Ocwen Financial
Bangalore, Karnataka
01.2005 - 02.2006
- Support engineer and, within a year, was, Moved from Support to a development role in the period of 15 months from the date of joining.
Education
B.E - Mechanical
K.L.E.C.E.T, VTU
09.2000 - 04.2004
Skills
Program leadership and management
Project Management
Strategic account management
Client Relationship/Customer rapport
P&L Management & Revenue Forecasting
Professional Services lead
Contract creation & negotiation
High impact proposal presentation
Sell and Delivery of SAAS based solutions
Estimation, Budgeting and Resource Management
Organization and Time Management
Training and Development
Solution Designing and Delivery
Supplier onboarding and management
Enterprise Resource Planning
Supply Chain Management
Cross functional Team Builder
Risk Management
Semi/HiTech Manufacturing Knowledge
Policy and procedure improvements
Team management and leadership
Timeline
Program Manager
E2open
09.2018 - 06.2023
Solution Architect
E2open
03.2015 - 08.2018
Engineering Lead /Software Key Account Manager
Lam Research Corporation
09.2010 - 03.2015
Senior Software Engineer/DBA
C-Metric Solution India
06.2010 - 08.2010
Project Engineer
Applied Materials
05.2007 - 06.2010
Software Engineer
Owen Financial Corporation
02.2006 - 03.2007
Junior Software, Senior Software Support Engineer
Ocwen Financial
01.2005 - 02.2006
B.E - Mechanical
K.L.E.C.E.T, VTU
09.2000 - 04.2004