Mr Madhu Rajanna
Team Leader In Debt Collection
Bangalore,Karnataka
Summary
Dynamic professional with extensive experience at Sunshine Solutions, excelling in call quality analysis and team leadership. Proven ability to enhance customer satisfaction through effective feedback delivery and operational improvements. Skilled in call evaluation and multitasking, consistently driving performance metrics and fostering teamwork to achieve organizational goals.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Call Quality Analyst
Sunshine Solutions
Bangalore
10.2025 - 06.2026
- Analyzed call recordings to ensure adherence to quality standards and customer service protocols.
- Provided feedback on agent performance, identifying areas for improvement and development opportunities.
- Assisted in creating detailed reports on call quality trends and agent performance metrics.
Team Leader- Debt Collection
Sunshine Solutions
Bangalore
01.2024 - 09.2025
- Led team in implementing process improvements, enhancing operational efficiency and productivity.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Tele Caller- Debt Collection
Sunshine Solutions
Bangalore
10.2022 - 01.2024
- Conducted outbound calls to engage potential clients and promote services.
- Managed customer inquiries, providing accurate information and resolving issues promptly.
- Trained new team members on calling protocols and effective communication techniques.
Tracer & Telecaller- Debt Collection
Sunshine Solutions
Bangalore
03.2019 - 09.2022
- Followed up with customers to close their debts.
- Tracing customer with limited data to reach them and advise a suitable plan to close their debts
Store Manager
Cyber Links and Travels
01.2018 - 03.2019
- Oversaw daily store operations, ensuring exceptional customer service and efficient workflow.
- Attending clients by providing prints, applying online applications.
Education
2nd PUC - Science- PCMB
Basaveshwara PU College
Bengaluru, India 04.2001 -
SSLC -
St Lawrence High School
Bangalore 04.2001 -
Skills
Feedback delivery
Call evaluation
Customer service
Multitasking Abilities
Teamwork
Basic IT Work
Timeline
Call Quality Analyst
Sunshine Solutions
10.2025 - 06.2026
Team Leader- Debt Collection
Sunshine Solutions
01.2024 - 09.2025
Senior Tele Caller- Debt Collection
Sunshine Solutions
10.2022 - 01.2024
Tracer & Telecaller- Debt Collection
Sunshine Solutions
03.2019 - 09.2022
Store Manager
Cyber Links and Travels
01.2018 - 03.2019
2nd PUC - Science- PCMB
Basaveshwara PU College
04.2001 -
SSLC -
St Lawrence High School
04.2001 -