State Head
Raj Kumar
ARM Commercial Services Pvt. Ltd.
Bharatpur,RJ
Experienced state head in financial inclusion and regulatory compliance. Strong relationship management, supervision, and problem-solving skills have supported bank partners, improved business correspondent performance, and resolved operational issues for better service quality.
2
Languages
13
Years of experience
Work History
state head
8 Months
ARM Commercial Services Pvt. Ltd. - JAIPUR, Rajasthan | 03.2026 - Current
- Worked with bank partners to plan and deliver financial inclusion projects that expanded access to essential financial products and services.
- Supported state-level financial inclusion initiatives by tracking business correspondent compliance and improving regulatory adherence.
- Coordinated stakeholder outreach, completed service quality reviews, and resolved correspondent issues to support smooth operations.
- Used data analytics tools to review BC performance and identify areas for operational improvement.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored competitor activity and shared insights with leadership
Relationship Manager
1 Year 1 Month
Vakrangee Ltd. - rajasthan | 02.2025 - 03.2026
- Managed Vakrangee outlet partner relationships and resolved daily service issues.
- Promoted Vakrangee financial products to retail customers and partners.
- Coordinated customer onboarding for banking and assisted service requests.
- Handled field visits to support franchise outlets and service compliance.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
cluster executive
3 Years 2 Months
Magnot Consultancy Services Pvt. Ltd. - rajasthan | 11.2021 - 01.2025
- • Created new BCs in assigned area for Bank of Baroda, Bank of India, RGB, and Union Bank of India.
- • Supported FI operations and services management.
District Operations Manager
8 Years 1 Month
Vakrangee Ltd. - bharatpur rajasthan | 09.2013 - 10.2021
- Directed district operations for Vakrangee Kendra service points across assigned locations.
- Monitored daily branch activities using MIS reports and operational checklists.
- Reviewed customer service issues and guided local staff on resolution steps.
- Liaised with vendors and field teams to support network operations.
- Trained branch staff on operational procedures and company service norms.
- Managed escalations from outlets and shared updates with regional leadership.
Education
BCA
Sunrise University - Alwar
12th
Board of Sec. Education Rajasthan - Ajmer
10th
Board of Sec. Education Rajasthan - Ajmer
Skills
Correspondence management
Compliance with regulations
Financial inclusion strategies
Leadership in teams
Project coordination
Relationship development
Supervisory skills
Optimistic demeanor
Languages
English
C1
Advanced
Hindi
C2
Proficient
Timeline
state head
ARM Commercial Services Pvt. Ltd.
03.2026 - CurrentRead more
Relationship Manager
Vakrangee Ltd.
02.2025 - 03.2026Read more
cluster executive
Magnot Consultancy Services Pvt. Ltd.
11.2021 - 01.2025Read more
District Operations Manager
Vakrangee Ltd.
09.2013 - 10.2021Read more
Sunrise University - BCA,
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Board of Sec. Education Rajasthan - 12th ,
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Board of Sec. Education Rajasthan - 10th,
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