Mrs.Duhita Anand Teegavarapu

•Spearheaded global sales and marketing for luxury spa furniture, expanding brand reach among premium hotel and spa clients worldwide.

•Managed key distributor relationships in India, the US, and the UK, ensuring smooth order processing and on-time deliveries.

•Led sales initiatives for upscale hotels, spas, and private home spa projects, offering customized solutions and high-end customer service.

•Designed and executed industry exhibitions and trade shows, generating high-quality leads and enhancing brand visibility.

•Conducted on-site client visits, engaging with purchase teams to provide tailored solutions and foster long-term partnerships.

•Oversaw showroom operations, ensuring optimal product presentation and customer engagement.

•Procured client-specific spa products from international distributors, maintaining high service standards.

•Collaborated with SEO and digital marketing teams to optimize website performance and monitor keyword rankings.

· Led credit operations, assisting customers with credit management and payment solutions.

•Resolved escalated customer queries, including cheque swapping, unapplied EMIs, and payment issues.

•Supervised a team of 5 supervisors and 29 collectors, optimizing collection performance and compliance.

•Developed monthly productivity and audit reports, ensuring adherence to financial regulations.

•Awarded the Best Performance Award (March 2010) for exceptional contributions.

· Managed delinquent accounts and recovery operations, increasing overall collection rates.

•Handled fresh write-offs and legal actions, working closely with field agents and legal teams.

•Developed strategies to differentiate workable vs. non-workable accounts, improving recovery efficiency.

· Led collection efforts on delinquent accounts, ensuring adherence to audit and compliance protocols.

•Maintained accurate cash control registers and managed customer interactions professionally.

•Recognized with the Best Performance Award (March 2005) for top performance in collections.