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PUNITHAVATHY Chandrasekarapandian
Divisional manager
Chennai,TN
Summary
Transformational Leader specializing in enterprise transformation across diverse domains. Achieved significant improvements in efficiency, quality, and cost through governance, Lean methodologies, and automation while driving large-scale transformation initiatives in various geographies. Focused on building high-performing teams and operationalizing strategic objectives to deliver measurable business value.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Divisional Manager Strategy Implementation Office
Daimler India Commercial Vehicles Pvt Ltd.
Chennai, Tamil Nadu
09.2024 - Current
- Facilitated organizational realignment to support Global Target Operating Model (TOM) and transformation objectives.
- Coordinated strategic reviews, technical deep-dives, town halls, and leadership workshops to align stakeholders and ensure effective execution.
- Implemented DWM/TQM practices, SDCA/PDCA methodologies, and continuous improvement initiatives to enhance operational excellence.
- Supported CTO and R&D leadership by translating strategic priorities into execution plans, milestone tracking, and governance mechanisms.
- Developed executive communications, strategic presentations, reports, and leadership engagement content, including the monthly PRO Vlog.
- Gained hands-on exposure to AI adoption, engineering transformation, and executive decision-making while earning Lean Six Sigma Black Belt certification and Kaizen training.
Business Transformation Specialist - BFSI
Accenture Solutions Pvt Ltd.
Chennai, Tamil Nadu
06.2020 - 09.2024
- Drove portfolio expansion by onboarding new scope areas for major U.S. banking clients with clean KT, capacity alignment, governance rigor, and steady-state stabilization.
- Strengthened governance across high-volume transaction environments through improved KPI/SLA discipline, enhanced exception & variance reporting, and facilitated deep-dive analysis on disputes, fraud claims, and chargeback trends.
- Enhanced dispute & chargeback workflows by establishing documentation standards, implementing review checkpoints, ensuring audit readiness, and supporting OE-driven control improvements.
- Delivered automation & analytics outcomes using intelligent data-extraction/OCR solutions (IDEA/ISA/OCR) and dashboards that identified exception patterns, dispute trends, and financial risk exposure.
- Collaborated with cross-functional financial stakeholders to stabilize processes, streamline handoffs, and drive continuous improvement across operational units.
- Drove operational excellence across financial operations through Lean, RCA, and workflow standardization, and led multi-tower transition programs from due diligence through KT, ramp-up, hypercare, and stabilization.
Assistant Manager - Telecom Operations
Tata Communications & Transformation Services
05.2010 - 05.2020
- Managed delivery operations across transformation, cessation, provisioning, and telecom billing functions, coordinating multi-team efforts and enhancing customer communication and service stabilization.
- Coordinated end-to-end transition of new scopes and migrations (KT, SOP build, ramp-up, stabilization) to ensure seamless continuity and improved turnaround time and quality.
- Oversaw payment reversal and billing dispute stabilization as part of OE activities, enhancing turnaround and customer satisfaction while preventing recurrence through Lean interventions.
- Prepared operational reports, risk assessments, and performance insights for leadership teams.
- Conducted internal audits as a certified PIMS auditor and strengthened compliance practices.
- Developed digital training content (IMS/PIMS) used across the organization.
Education
B.E. - Electronics & Communication Engineering
MPEC
Coimbatore01-2010
Skills
- Business Transformation
- Strategy Execution
- Project Management
- Governance
- Change Management
- Transition Management
- Operational Excellence
- Continuous Improvement
- Lean
- Six Sigma
- Kaizen
- Automation Acumen
- OCR
- RPA
- Predictive Analytics
- Quality
- Compliance
- Stakeholder Management
- Tech Translation
Certification
- Certified [LEAN SIX SIGMA, Black Belt, HenryHarvin]
- Certified [LEAN SIX SIGMA, Green Belt, Accenture]
- Certified [Diploma in Data Analytics, Uniathena]
- Certified [Power BI with Dax, Uniathena]
My Flairs
- Stewardship - Reward for driving Critical initiatives effectively.
- Core Value Championship Award - For fostering and bringing core values to Life
- Rocket Stars reward - For exceeding Automation target & achieving Highest Release %
- Technology Quotient - For Exploring 14 different Key Technologies
- Walk/Run Anywhere Challenge - Regional & Global Champion Twice
- Certified Mental Health Ally - Accenture India
- 1024 Km Walk converted to 49 Trees to reforest Mangrove Forest via Accenture
- Active CSR & Women's Committee Volunteer
Key Projects Snapshot
- R&D Governance Setup, Governance, Ongoing
- Performance Enablement Culture, Strategy, Ongoing
- Global Engineering Backbone Workshop, Daimler Truck AG, Germany, Workshop Lead & Facilitator
Timeline
Divisional Manager Strategy Implementation Office
Daimler India Commercial Vehicles Pvt Ltd.
09.2024 - Current
Business Transformation Specialist - BFSI
Accenture Solutions Pvt Ltd.
06.2020 - 09.2024
Assistant Manager - Telecom Operations
Tata Communications & Transformation Services
05.2010 - 05.2020
B.E. - Electronics & Communication Engineering
MPEC