Mrunal Labde
Territory Service Incharge
Nagpur,MH
Summary
Motivated Service Manager with demonstrated knowledge of Service Industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing Approx 8 years of experience in field and ready to take on challenging, growth-oriented role with current company.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Consumer Supporting Engineer (CSE)
Philips (DAPC)
Panjim & Kolhapur, Goa & South Maharashtra
08.2014 - 12.2014
- Supervised work of contracted employees to keep on task for timely completion.
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Delivered prompt service to customer locations within specific timeframes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Office and other software tools to create documents and other communications.
- Handled approx 200 calls per month to address customer inquiries and concerns.
Consumer Supporting Engineer (CSE)
Philips (DAPC)
Nagpur & Raipur, Vidharbha (Maharashtra) & Chhattisgarh
01.2015 - 04.2015
- Supervised work of contracted employees to keep on task for timely completion.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered prompt service to customer locations within specific timeframes.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled approx 400 - 500 calls per month to address customer inquiries and concerns.
Consumer Supporting Engineer (CSE)
Philips (DAPC)
Pune, Maharashtra
05.2015 - 12.2015
- Supervised work of contracted employees to keep on task for timely completion.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered prompt service to customer locations within specific timeframes.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled approx 700+ calls per month to address customer inquiries and concerns.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Increased customer satisfaction by resolving service issues, Because that time I was handling Lifestyle Care (LSC). Only five centers was available in Pan INDIA.
Senior Consumer Services Engineer (Sr. CSE)
Philips (DAPC)
Surat & Ahmadabad, Gujrat
01.2016 - 02.2017
- Supervised work of contracted employees to keep on task for timely completion.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered prompt service to customer locations within specific timeframes.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled approx 700 - 800+ calls per month to address customer inquiries and concerns.
- Monitored all company inventory as per location to ensure stock levels and databases were updated.
- Handling Ahmadabad Lifestyle Care (LSC), Because of my good performance & experience of handling Lifestyle Care (LSC), Pune.
- From the mid of 2016 i was handled the whole Gujrat Branch with coordination of Branch Service Hade (BSH).
Territory Service Manager
Cello Wimplast Ltd.
Nagpur, Maharashtra & Goa
02.2017 - Current
- Handling entire Maharashtra & Goa for Consumer after sales service (i.e. Daily call arrangement, maintain TAT, Co-ordinates with sales team & channel partners Etc.).
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth service operations.
- Increased operational efficiency by developing improved filing systems for confidential customer records and reports.
- Conducted Technical training evaluations and assisted services with regulatory inspections.
- Conducted forecasting to determine possible changes and issues for Products.
- Continuously encouraged all employees within service department to present positive, exemplary image to customers through Technical help and support.
- Implemented Service and Service Center process improvement initiatives within department resulting as great numbers.
- Trained and developed technician to improve there technical Skill, customer relations and resolve service issues.
- Managed quality programs to reduce overdue compliance & troubleshooting activities for Air-coolers as well as Appliances.
- Create Technical & Quality PPT's & make all kind of fault founding documentations.
Education
Maharashtra State Board of SSC - Class 10th
J. V. Mehata Navayug Vidyalay
Khamgaon 06.2007 - 05.2008
Maharashtra Board of Technical Education, Mumbai - Diploma in Industrial Electronics
Tirupati Tantra Niketan
Akola 06.2009 - 05.2012
Yashwantrao Chavan Maharashtra Open University HSC - 12th Art
Shivaji Collage
Motala 06.2012 - 05.2013
Yashwantrao Chavan Maharashtra Open University - Bachelor of Art
Shivaji Collage
Motala 05.2014 - 06.2017
Skills
Communication Skill
undefinedAcademic Project Wind Mill The Electricity Generator (2014).
Wind Mill The Electricity Generator (2014)
The project is based on basic wind mill generate the electricity and a part of Electrical Engineering.
This is the project makes the electricity with the help of air & turbine connected with charger circuit
these charge the battery & work as an inverter.
Timeline
Territory Service Manager
Cello Wimplast Ltd.
02.2017 - Current
Senior Consumer Services Engineer (Sr. CSE)
Philips (DAPC)
01.2016 - 02.2017
Consumer Supporting Engineer (CSE)
Philips (DAPC)
05.2015 - 12.2015
Consumer Supporting Engineer (CSE)
Philips (DAPC)
01.2015 - 04.2015
Consumer Supporting Engineer (CSE)
Philips (DAPC)
08.2014 - 12.2014
Yashwantrao Chavan Maharashtra Open University - Bachelor of Art
Shivaji Collage
05.2014 - 06.2017
Yashwantrao Chavan Maharashtra Open University HSC - 12th Art
Shivaji Collage
06.2012 - 05.2013
Maharashtra Board of Technical Education, Mumbai - Diploma in Industrial Electronics
Tirupati Tantra Niketan
06.2009 - 05.2012
Maharashtra State Board of SSC - Class 10th
J. V. Mehata Navayug Vidyalay
06.2007 - 05.2008
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