Mrunal Shinde
Navi Mumbai
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert
Tata Capital Limited
mumbai
04.2024 - Current
- Promoted to Officer at Tata Capital Limited to Subject Matter Expert at Tata Capital Limited.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Analyzed key performance indicators to identify effective strategies.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Helped with enhancing existing programmes by conceptualising, developing and implementing strategic and value-adding components.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Resolved complex issues related to process development and implementation.
- Participated in cross-functional initiatives to improve overall service delivery processes.
Officer CRM, Operations Department
Tata Capital Ltd
Thane
04.2022 - Current
- End to end adherence to TAT, SLA management across all the channels
- Relationship management and follow ups with internal teams such as Banking, IT, legal, RCU, branch operations, sales etc
- Integrating process and quality metrics for internal stakeholders
- Excellence in providing inputs for process implementation and product improvisation
- Strategizing, brainstorming product building, for product development
- Research and development towards changing interfaces for better experience.
- Coordinated cross-functional teams to ensure timely delivery of services.
HR Operations
Accenture (2 Coms)
Navi Mumbai
06.2021 - 02.2022
- Worked with UPS(United Parcel Services) Experience in dealing US based clients and guiding them till the onboarding process.
- Established relationships with external vendors providing services related to human resources operations.
- Conducting interviews and handling till onboarding process such as arranging drive tests, background verification etc
- Worked in talent acquisition team for shortlisting candidates as per company's requirements
- Hiring candidates based on skillset according to the organizational needs.
Education
Masters of Business Administration - Supply Chain And Operations
Liverpool John Moores University
UK08-2024
Bachelor Of Science - Information Technology
RSPM Satyagraha College
Navi Mumbai06-2021
High School Diploma -
KLE Education Society
Navi Mumbai06.2015
Secondary Education -
Mary Matha Convent School
Chiplun06.2015
Skills
- Project Management
- Relationship management
- Product development
- Project management
- Strategic planning
- Team Management
- Vendor Management
- Quick learner
- Operations management
- Critical thinking
- Improvement plans
- Business development
Accomplishments
- Rewarded as Performer of the year for FY 22-23.
- Performer of the Year FY 23-24.
- Quality Gem Award FY 24-24.
- Process Development Ideas Award FY 23-24
Hobbies and Interests
- Theatre
- Event Management
- Art
- Reading
Personal Information
- Date of birth: 04/15/00
- Gender: Female
- Nationality: Indian
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Subject Matter Expert
Tata Capital Limited
04.2024 - Current
Officer CRM, Operations Department
Tata Capital Ltd
04.2022 - Current
HR Operations
Accenture (2 Coms)
06.2021 - 02.2022
Masters of Business Administration - Supply Chain And Operations
Liverpool John Moores University
Bachelor Of Science - Information Technology
RSPM Satyagraha College
High School Diploma -
KLE Education Society
Secondary Education -
Mary Matha Convent School