Mrutyunjaya Mall
Cuttack, Odisha
Summary
Dynamic Mining maintenance Head at PPS Motors Pvt Ltd with a proven track record in service process optimization and customer satisfaction. Expert in technical troubleshooting and team management, I enhanced operational efficiency and improved service delivery. Successfully maintained high productivity levels while ensuring safety protocols and compliance with industry standards. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
Work History
Service Head, Mining Vertical
PPS MOTORS PVT LTD (Group of AMPL)
Angul, Odisha
02.2021 - Current
- Promoting new vehicle sales and service marketing of Bharat Benz mining tippers.
- Maintaining proper coordination between the on-site technical team and the respective workshop and spare parts team centrally.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Analyzed customer feedback data on a regular basis to identify trends or potential issues relating to service delivery.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Delegated work to staff, setting priorities and goals.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Ensuring the proper workflow from OEM to customer via dealership to get maximum productivity.
Service Manager
Shree Bharat Trucking
Angul, Odisha
01.2014 - 01.2021
- Leading the Workshop Service team of Bharat Benz dealership at the Angul branch.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created standard operating procedures for all service functions.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed and implemented service protocols to enhance operational efficiency.
- Monitored employee performance through key metrics analysis.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated with the warranty department to process claims and provide customer support.
- Monitoring the team to minimize repeat failures and maintaining the on-time delivery of vehicles
Site In-charge (Mechanical Maintenance)
SICAL Logistics Ltd
Talcher, Odisha
04.2010 - 12.2013
- Planning and monitoring the maximum uptime of the vehicles (not below 80% per hour) for production.
- Focusing maximum importance on reducing irregular breakdowns of vehicles.
- Fast resolution of running complaints in operational vehicles.
- Playing a key role between the mine owners and the dealership for better production.
- Operated a variety of machinery and tools safely and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Service Supervisor
HINDALCO Industries ltd
Hirakud, Sambalpur
04.2005 - 05.2007
- Installation, commissioning, and maintenance of the automatic ingot casting plant with the Woswick team.
- Taken the leading role in the installation and commissioning of the rodding plant with a tilting induction furnace.
- Supervising the project work of pre-back pot conversion for aluminum production with the GAMI team.
- Erection and commissioning of overhead crane assemblies for the crucible movement, and other heavier members.
- Fabrication, erection, and maintenance of cooling towers, along with the water lines.
- Ensure effective and speedy resolution of problems and complaints.
- Maintenance of gearbox, crushed breaker, point feeder, etc. those related to the production of aluminum.
Education
B.Tech in Mechanical Engineering (Under BPUT)
Jagannath Institute of Engineering & Technology
Cuttack07-2010
Diploma in Mechanical Engineering (Under SCT&VT)
Bhubananda School of Engineering
Cuttack, Odisha 03-2005
Intermediate of Science (Under CHSE, Odisha)
Salipur Autonomous College
Salipur, Cuttack 03-2002
Matriculation
R.O. High School
Nischintakoili, Salipur, Cuttack04-2000
Skills
- Team & Time management
- Customer service satisfaction
- Technical troubleshooting
- Service process optimization
- Safety management
- Inventory management
- Service marketing
- Performance monitoring
- New Project planning
- Business development
Affiliations
- Short Novel Writer
- Cultural Poem writer
- Nature Photographer
Languages
Odia
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Accomplishments
- Employee of the Year- 2021 by PPS Motors Pvt Ltd, Odisha.
- Highest Revenue generator of the Year -2022 by PPS Motors Pvt Ltd , Odisha
- Best Mining team coordinator by DICV east in the Year -2023
- Best Performer Both in Sales & Service in the year -2024 by PPS Motors Pvt Ltd
- Best KAM coordinator in Sales & Service by DICV East- 2025
Timeline
Service Head, Mining Vertical
PPS MOTORS PVT LTD (Group of AMPL)
02.2021 - Current
Service Manager
Shree Bharat Trucking
01.2014 - 01.2021
Site In-charge (Mechanical Maintenance)
SICAL Logistics Ltd
04.2010 - 12.2013
Service Supervisor
HINDALCO Industries ltd
04.2005 - 05.2007
B.Tech in Mechanical Engineering (Under BPUT)
Jagannath Institute of Engineering & Technology
Diploma in Mechanical Engineering (Under SCT&VT)
Bhubananda School of Engineering
Intermediate of Science (Under CHSE, Odisha)
Salipur Autonomous College
Matriculation
R.O. High School
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