M Satish Kumar

Incident Support Engineer with 4.6+ years of experience in a 24x7 environment for a health care technology field. My primary focus is managing the incidents, ensuring the company SLAs met and management of infrastructure through monitoring tools (SolarWinds, Datadog, iBSM, ServiceNow).

• Cooking
• Playing Cricket
• Movies

• Managed end-to-end IT Service Management (ITSM) tools including SolarWinds and Datadog, ensuring efficient utilization and optimization.
• Experienced in configuring and utilizing the following SolarWinds modules: NPM, SAM, NCM, NTA, VMAN, IPAM.
• Collaborated with production support, SMEs, data center teams, and onsite engineers for efficient job execution.
• Provided round-the-clock (24x7) support for client infrastructure and cloud environments, ensuring uninterrupted service delivery.
• Managed all incidents promptly, working diligently to achieve timely resolution and restoration of service levels in accordance with SLAs.
• Conducted continuous monitoring of systems and networks to maintain maximum uptime and proactively identify and address potential issues.
• Followed up on Root Cause Analyses (RCAs) and change management requests, facilitating necessary actions to prevent recurrence of incidents and improve overall system reliability and performance.
• Provide weekly & monthly report to client
• Participating in outage/problem management activities
• Provide SOLARWINDS support across technical teams, business lines and application teams

• Date of Birth: 09/12/97
• Nationality: Indian
• Marital Status: Single