Summary
Overview
Work History
Education
Skills
Timeline
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M. Shirish Kumar

Hyderabad

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Senior Analyst

Genpact India Pvt Ltd
Hyderabad
12.2019 - 11.2023
  • Audit website content, articles, ad creatives, and other marketing materials to ensure they are authentic, factually accurate, aligned with our brand, and in compliance with our guidelines.
  • Supporting content quality guidelines through monthly audits by collecting, reviewing, and analyzing assets on the website.
  • Understanding of data privacy, compliance, and quality guidelines.
  • Feeding an ability to understand and interpret the operational needs of businesses at all levels.

Sr. Asso-Technical Support

Tech Mahindra India
10.2018 - 05.2019
  • Customer used to get in touch with us for any billing-related questions and device-related technical issues, and we would assist them with the policy-compliant troubleshooting techniques.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions.

Phone Banking Executive

Concentrix Daksh Services India Pvt Ltd.
Hyderabad
02.2017 - 10.2018
  • Provide the accurate details to the customers related to credit card issues.
  • Analyzed and verified financial information to ensure accuracy of application data.
  • Responded to inquiries from customers regarding their credit cards and accounts.
  • Resolved disputes over billing errors or unauthorized charges.

Education

Bachelor of Commerce -

SADAR PATEL COLLEGE, OSMANIA UNIVERSITY

Intermediate -

Keshav Memorial College, Board of Intermediate

Skills

  • Operating Windows
  • Excellent attention to detail
  • Copy Proofreading
  • Problem Identification
  • Data Analysis
  • Accounting Knowledge
  • Exceptional communication skills
  • Ability to understand and interpret the operational need to business at all levels
  • Responded to customer’s inquiries in a clear, concise and friendly manner to establish an excellent first impression

Timeline

Senior Analyst

Genpact India Pvt Ltd
12.2019 - 11.2023

Sr. Asso-Technical Support

Tech Mahindra India
10.2018 - 05.2019

Phone Banking Executive

Concentrix Daksh Services India Pvt Ltd.
02.2017 - 10.2018

Bachelor of Commerce -

SADAR PATEL COLLEGE, OSMANIA UNIVERSITY

Intermediate -

Keshav Memorial College, Board of Intermediate

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M. Shirish Kumar