Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic
M Steve Adrin

M Steve Adrin

3D Visual Artist
Bangalore

Summary

I started my career as a “client technician” in Dell and progressed to “senior technician” in the same organization. During this amazing tenure, have won several “on the spot” and “best performer for the quarter” awards. After spending a wonderful 3 years with Dell technologies moved to NVIDIA as a “technical support engineer” supporting largely the gaming community! It has been a great learning of the different technological marvel that NVIDIA has invented and developed over the years. After spending about 3 years as a “technical support engineer”, in the recent days, I embarked a new journey as a “Visual artist” in NVIDIA to work on 3D modelling, UV unwrapping and texturing of props and vehicles. Skilled in 3DS max, substance painter, adobe photoshop, blender. Reputable Artist recognized for consistently developing innovative techniques to encourage creativity and visual product improvement. Renowned artist experienced in versatile in thematic experimentation. Disciplined and productive creative with diverse and varied portfolio showcasing personal evolution in artistic journey. Professional Artist with keen eye for detail, color and composition. Track record of bringing projects to life through innovative ideas. Creates compelling, inspiring and engaging pieces.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
5
5
Languages

Work History

Visual Artist

NVIDIA
Bangalore
08.2022 - Current
  • Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
  • Resolved technical issues relating to rendering, streaming and memory management and supported comprehensive troubleshooting.
  • Combined technical and artistic abilities to accomplish challenging animation objectives.
  • Researched how desired animations, movements and events would occur in real-world situations.
  • Conducted modeling and texture optimization for real-time 3D applications.
  • Conceptualized compelling 3D animations, visual effects and motion graphics for logos, symbols, backgrounds and special features.

Technical Support Engineer

NVIDIA
Bengaluru, KA
01.2019 - 07.2022
  • Currently Working with NVIDIA to understand more about graphics card and handling GeForce and Quadro line up of graphics cards for consumers and small business clients
  • Have hands-on experience with “right now” tool to document and create tickets or incidents.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Handled about 20 calls and 20 emails with high CSAT over 90%.

Senior Technician

DELL
Bengaluru, KA
01.2018 - 01.2019
  • Got 1st promotion and moved to commercial line of business (Pro Support, DELL) handling all commercial clients for both hardware and software troubleshooting
  • Have been part of SFDC (Sales force dot com) tool when initially launched for testing and also have very good hands on
  • Conducted tests of components and systems to evaluate performance and identify concerns
  • Diagnosed problems with commercial and consumer machines by applying technical knowledge and troubleshooting skills
  • Repaired components, systems and machines to control costs
  • Installed new systems and parts with efficient approach
  • Monitored spare parts inventory and addressed shortages with purchasing personnel

Client Technician

DELL
Bengaluru, KA
01.2016 - 01.2018
  • Worked with Dell for Out of warranty Software department and was part of upsell queue as well
  • Have been awarded “on the spot” awards twice during this tenure with Out of warranty software queue.
  • Assisted over 20 clients daily by gaining remote access to computers and manipulating applications
  • Maintained 100% logging rate and 55% first call resolution rate to achieve first-class user training and ongoing communication
  • Reported incidents and executed corrective procedures
  • Maintained compliance with federal and internal security standards

Education

Bachelor of Engineering - Mechanical Engineering

HKBK College of Engineering
Bengaluru, KA
06.2011 - 07.2015

Pursued pre-university course - Physics, Chemistry, Mathematics, Biology

Sree Ayyappa EducationCentre Bangalore
Bengaluru, KA
04.2009 - 03.2011

Skills

    Fluent in 3ds max, Blender, Substance painter, Perforce, Photoshop, PureRef, Omniverse create

undefined

Accomplishments

  • Supervised team of 5 staff members.
  • Documented and resolved 3D related issue which led to the success of the project.
  • Achieved the desired output by completing the given 3D tasks with accuracy and efficiency.
  • Collaborated with team of 5 in the development of SimReady project for 3D warehouse assets creation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members as a technical support agent and helped the agents understand the concepts and techniques for better resolution.
  • Resolved product issue through consumer testing.
  • Achieved great customer satisfaction and surveys through effectively helping with troubleshooting and customer handling skills.

Software

Right Now

SFDC, Perforce

Excel, Outlook, Word, Power point

Support Assist for remote access

Team viewer

3DS Max, Blender, Substance Painter, Photoshop, Omniverse create

Certification

Substance Painter 2019 Essential Training

Timeline

Substance Painter 2019 Essential Training

03-2023

3DS Max 2022 Essential Training

11-2022

Visual Artist

NVIDIA
08.2022 - Current

Learning SSL/TLS

04-2022

Networking Foundations: Protocols and CLI Tools

03-2022

Technical Support Engineer

NVIDIA
01.2019 - 07.2022

Senior Technician

DELL
01.2018 - 01.2019

Client Technician

DELL
01.2016 - 01.2018

Pro-E

01-2014

CNC Machine programming and operation

07-2013

Bachelor of Engineering - Mechanical Engineering

HKBK College of Engineering
06.2011 - 07.2015

Pursued pre-university course - Physics, Chemistry, Mathematics, Biology

Sree Ayyappa EducationCentre Bangalore
04.2009 - 03.2011

Similar Profiles

CREATE PROFILE
M Steve Adrin3D Visual Artist