Mubaid Murtaza Khan
Bengaluru
Summary
I am a networking professional with a strong foundation in TCP/IP, troubleshooting, Routing, and Switching. Skilled at working across multi-vendor technologies, I adapt quickly and deliver effective solutions without vendor dependency. Along with technical expertise, I bring strong communication and client engagement skills. I am currently seeking opportunities in the UAE to grow in the networking field while building a better lifestyle for myself and my family.
Overview
7
7
years of professional experience
Work History
Senior Designated Engineer
Palo Alto Networks
Benagluru
07.2025 - Current
- Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web.
- Remote support, deployment, and knowledge transfer.
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished in a timely manner.
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
- Work to reproduce customer issues and qualify critical issues.
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing.
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution.
- Work shoulder to shoulder with the Sales and Sales Engineering Teams.
Security Consulting Engineer
Cisco
Bengaluru
11.2022 - 06.2025
- Delivered expert support in design, configuration, and troubleshooting for Cisco's Security Technology Portfolio, focusing on Firewall Solutions including ASA & FTD
- Collaborated seamlessly with teams such as Cisco's NAC ISE (Identity Services Engine), Cisco Stealthwatch, and Cisco's AMP
- Responded promptly to customer inquiries, swiftly troubleshooting and resolving issues related to target technologies
- Provided both remote support and on-site assistance as required, ensuring timely resolution of issues
- Demonstrated exceptional diagnostic abilities, swiftly resolving complex security and data routing issues involving Cisco hardware, software, and protocols, often hailed as the go-to problem solver
- Utilized advanced troubleshooting methodologies and leveraged deep command of software diagnostic capabilities to resolve issues efficiently
- Conducted training sessions for customers, empowering them with enhanced understanding of Cisco Data Centre Networking technologies, automation, scripting, and troubleshooting techniques
- Worked closely with internal teams such as Engineering, Sales, and Product Management, effectively communicating customer needs and contributing to product improvement
- Collaborated with Cisco TAC (Technical Assistance Centre) for advanced issue resolution and played a pivotal role in the development of automated support tools
- Created and maintained detailed documentation, including knowledge base articles, troubleshooting guides, and comprehensive records of maintenance window activities, ensuring knowledge transfer and efficiency
- Documented automated solutions using scripts and playbooks for future reference, streamlining troubleshooting processes and enhancing efficiency
Product Support Engineer II
Zscaler
Bengaluru
06.2021 - 10.2022
- Provided second-line phone/email consultation for complex security/network issues
- Collaborated with Engineering to assist in testing and troubleshooting
- Verified and provided detailed feedback on customer issues to Engineering and Operations teams
- Documented incident resolutions in the technical support database
- Contributed to ongoing training programs for the department
- Fostered teamwork by assisting fellow employees
- Mentored engineers on troubleshooting and case management
- Proficient in protocols such as HTTP, SMTP, FTP, DNS, GRE, IPSEC, WAF, SANDBOXING, ZSCALER client connector, SAML, AD, LDAP, etc.
- Worked with Apache and IIS Web Server administration
- Handled networking and security products
- Addressed challenges in enterprise Network Infrastructure
- Resolved long-pending cases and ensured customer satisfaction
- Mentored Level 1 support engineers
- Authored internal and external documentation
Network Application Engineer
Aryaka Networks
Bengaluru
12.2018 - 06.2021
- Provided comprehensive pre and post-sales technical support via phone, email, and web channels
- Managed support cases, ensuring efficient recording, tracking, and resolution
- Diagnosed and resolved complex technical issues using fault isolation and root cause analysis
- Published Technical Support Bulletins and user documentation to enhance the knowledge base
- Collaborated cross-functionally with Development, Sales, QA, and Marketing teams to ensure customer satisfaction
- Reviewed and enhanced user documentation for various purposes
- Offered on-call support as needed and proactively identified and resolved network issues
- Managed escalated cases, facilitated new product implementations, and led support premier for elite customers
- Configured laboratory environments and authored internal/external documentation for knowledge sharing
- Mentored new joiners, providing guidance and support in technical and process aspects
- Demonstrated proficiency in routing, BGP, IPsec, GRE, TCP performance optimization, box troubleshooting log analysis, QoS implementation, and Ayaka's features through practical application in resolving technical issues and supporting customers
Education
B.COM -
University of Kashmir
01.2017
Skills
- ASA (Adaptive Security Appliance)
- Security troubleshooting
- Quality assurance
- FTD (Firepower Threat Defense)
- Palo alto Firewall
- IPS (Intrusion Prevention System)
- IDS (Intrusion Detection System)
- SAML (Security Assertion Markup Language)
- Active Directory (AD)
- HTTP (Hypertext Transfer Protocol)
- OSI model
- TCP Protocol
- Routing protocols (RIP, EIGRP, BGP, OSPF)
- DHCP
- DNS configuration
- Troubleshooting
- Address translation (NAT, Static NAT, Dynamic NAT, PAT, Static PAT)
- IPSEC
- SSL VPN configuration
- Failover configurations
- Basic cluster understanding
- Linux
- Shell scripting
- Python
- Proxies
- Data analysis techniques for security event validation and resolution
Networking Hardware
Cisco (1800, 2500, 2600, 2800, 2900, 3600, 3700), Cisco (2900, 3550, 3560, 3750), Cisco ASA, FTD
Professional Courses
- CCNA, Techboxx
- CCNP, Techboxx
Key Qualities
- Self-motivated
- Enthusiastic
- Creative
- Troubleshooting aptitude
- Hardworking
- Friendly behaviour
- Patience
Hobbies and Interests
Always eager enough to know more and more about my field and delve deep into the technologies, learning about new and emerging technologies, reading technical magazines, participating in various forums
Additional Qualifications
- Demonstrated expertise in navigating complex technical challenges with agility and precision
- Adept at building strong client relationships through effective communication and problem-solving
- Proven track record of driving innovative solutions and adapting to evolving technology landscapes
- Exceptional ability to collaborate with diverse teams to achieve common goals and deliver exceptional customer experiences
- Innate curiosity and eagerness to explore emerging technologies and methodologies for continuous improvement
Personal Information
- Father's Name: Mr. Bilal Ahmad Khan
- Date of Birth: 02/25/95
- Nationality: Indian
- Marital status: Married
Timeline
Senior Designated Engineer
Palo Alto Networks
07.2025 - Current
Security Consulting Engineer
Cisco
11.2022 - 06.2025
Product Support Engineer II
Zscaler
06.2021 - 10.2022
Network Application Engineer
Aryaka Networks
12.2018 - 06.2021
B.COM -
University of Kashmir
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