Results-driven Technical Support Engineer specializing in network troubleshooting, software testing, and root cause analysis. Proven track record in resolving complex issues and enhancing customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
TCS
Bangalore
08.2024 - Current
Resolved complex technical problems through root cause analysis techniques.
Provided remote assistance to end-users when needed.
Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Assisted customers with troubleshooting software and hardware issues.
Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Monitored ticketing system queues for incoming requests from customers.
Replied to customer queries via email, messaging systems and support ticket platforms.
Software Test Engineer
TCS
Bangalore
05.2022 - 06.2024
Documented results of all tests performed using standard templates or tools such as JIRA or Bugzilla.
Managed project timelines to ensure timely completion of assigned tasks.
Investigated customer reported problems by reproducing scenarios in lab environment.
Monitored bug tracking systems for open issues related to software testing efforts.
Reviewed business requirements documents to understand the scope of projects and create comprehensive test plans.
Worked with developers to identify, document and track defects in the system.
Assisted in training junior testers on best practices for software testing process.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering