Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Mubarak Shaik

Bengaluru

Summary

Results-driven Technical Support Engineer specializing in network troubleshooting, software testing, and root cause analysis. Proven track record in resolving complex issues and enhancing customer relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

TCS
Bangalore
08.2024 - Current
  • Resolved complex technical problems through root cause analysis techniques.
  • Provided remote assistance to end-users when needed.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Assisted customers with troubleshooting software and hardware issues.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Monitored ticketing system queues for incoming requests from customers.
  • Replied to customer queries via email, messaging systems and support ticket platforms.

Software Test Engineer

TCS
Bangalore
05.2022 - 06.2024
  • Documented results of all tests performed using standard templates or tools such as JIRA or Bugzilla.
  • Managed project timelines to ensure timely completion of assigned tasks.
  • Investigated customer reported problems by reproducing scenarios in lab environment.
  • Monitored bug tracking systems for open issues related to software testing efforts.
  • Reviewed business requirements documents to understand the scope of projects and create comprehensive test plans.
  • Worked with developers to identify, document and track defects in the system.
  • Assisted in training junior testers on best practices for software testing process.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Viswam Engineering College
Madanapalli
08-2021

Skills

  • Network troubleshooting
  • Technical support
  • Remote assistance
  • Software testing
  • Root cause analysis
  • Customer relationship management
  • Bug tracking
  • Project management
  • Problem solving
  • Time management
  • Effective communication
  • JIRA systems
  • Customer support
  • ITIL processes
  • Ticket queue software

Certification

  • Google IT support professional
  • Agile with Atlassain jira
  • ITIL foundation concept
  • IT leadership and ServiceNow environments

Languages

Urdu
First Language
English
Beginner
A1
Telugu
Beginner
A1
Hindi
Beginner
A1

Timeline

Technical Support Engineer

TCS
08.2024 - Current

Software Test Engineer

TCS
05.2022 - 06.2024

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Viswam Engineering College
Mubarak Shaik