Mudasir Rashid
Bengaluru
Summary
A seasonal-driven Program Manager with 9 years of experience in overseeing complex projects, managing cross-functional teams, and driving process improvements. Proficient in stakeholder communication, resource allocation, and risk management. Adept at delivering projects on time, within budget, and aligned with organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Amazon Development Centre (India) Pvt. Ltd.
Bengaluru
12.2018 - Current
- Led multiple global projects, ensuring alignment with strategic goals and cross-functional team collaboration
- Spearheaded the CPT Austin Project, improving accessibility and information retrieval for users across Amazon
- Streamlined the Inspection Template and Compliance Activities Approval Process, reducing errors and approval delays by implementing automation
- Directed the development of a feature for Site EHS Managers to archive incidents, improving incident tracking and compliance efficiency
- Drove process improvement initiatives, enhancing operational efficiency and reducing manual errors through automation
Sr. Customer Associate
Accenture
10.2016 - 10.2018
- Provided support for pension inquiries, ensuring compliance with pension policies and delivering high levels of customer satisfaction
- Handled complex queries related to retirement benefits, resolving issues for British Telecom employees
Quality Analyst
Aegis Private Ltd.
04.2015 - 09.2016
- Ensured adherence to quality standards, driving continuous improvement across services
- Conducted quality audits, providing actionable feedback to improve processes
Education
M.Com -
Kashmir University
01.2017
B.Com -
Kashmir University
01.2014
Skills
- Program Management
- Strategic planning
- Resource management
- Risk mitigation
- Project Management
- Agile
- Waterfall methodologies
- Timeline management
- Process Improvement
- Lean Six Sigma (Yellow Belt)
- Compliance management
- Stakeholder Management
- Communication
- Negotiation
- Alignment
- Technical Skills
- Microsoft Excel
- Word
- Data analysis
- Power BI
- Team Leadership
- Conflict resolution
- Cross-functional collaboration
Certification
- Lean Six Sigma Yellow Belt
- Learning Excel
Hobbies and Interests
- Cooking
- Traveling
Projects
CPT Austin Project, 30 months, Facilitated inspection and compliance data management through a globally used tool within Amazon, improving data access and retrieval efficiency. Approval Process for Inspection Templates and Compliance Activities, 2 months, Streamlined the process by introducing automation for approval requests across multiple templates and permissions. Incident Feature Request, 6 months, Enabled Site EHS Managers to archive incidents in draft or 'not started' status, simplifying incident tracking and management.
Languages
- English
- Kashmiri
- Urdu
Personal Information
Title: Program Manager
Languages
English
Upper Intermediate
B2
Urdu
Advanced
C1
Timeline
Program Manager
Amazon Development Centre (India) Pvt. Ltd.
12.2018 - Current
Sr. Customer Associate
Accenture
10.2016 - 10.2018
Quality Analyst
Aegis Private Ltd.
04.2015 - 09.2016
M.Com -
Kashmir University
B.Com -
Kashmir University
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