Results-oriented professional with a strong background in natural language processing and a proven track record of leveraging ChatGPT to enhance user experiences. Proficient in integrating and optimizing solutions within the company.
Hi, I’m
Mudassir Usman
Technical Support Executive
Patna
Summary
Overview
1
English
1
Hindi
1
Urdu
1
Arabic
2
Certifications
Work History
Vision India (Vodafonidea Telecommunication)
TSG (Technical Support Group Sr. Executive)
08.2020 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Identified departmental needs and made suggestions regarding technical direction.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
C2C (Vodafonidea Telecommunication)
Project Monitor
08.2020 - 07.2021
Job overview
- Reported regularly to managers on project budget, progress, and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Vision India (Vodafonidea Telecommunication)
Customer Service Executive at Backend Office
11.2018 - 08.2019
Job overview
First Source (Airtel Telecommunication)
Customer Representative
Job overview
Education
BLP College Patna, Magadha University
GRADUATION
University Overview
Oriental College Patna
INTERMEDIATE
University Overview
- Board: BSEB
R.S. High School Patna
MATRICULATION
University Overview
- Board: BSEB
Ministry of HRD. Govt. of India.
DIPLOMA IN URDU LANGUAGE, 1st Class
University Overview
Class: 1st Class
Skills
Chat GPT
Power BI
MS Office 365
Interests
Self-Written Poetry
Nazm And Ghazal
Written& Recitation Urdu Poetry
Personal Information
Personal Information
- Father's Name: Syed Manzoor Ahmad
- Date of Birth: 02/28/91
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Coursework
Coursework
- DOEACC "Complete Computer Course" from Keystrokes, Patna. (An Affiliated by DOEACC Society New Delhi.Govt.of India)
- Window XP And 2007, MS-DOS ,MS Office ( MS-Word, MS- Excel, MS Power-Point), Internet. Chat GPT, AI, Power BI, Office 365.
Training
Training
Airtel Telecommunication, Internal Application learning, UD, MINSAT, PACS, HLR Vodafone idea Telecommunication, Internal Application learning, CRM, CRYSTAL, SUMERU, UPSSDisclaimer
Disclaimer
I, Mudassir Usman, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.Certification
Chat GPT With office 365
Timeline
TSG (Technical Support Group Sr. Executive)
Vision India (Vodafonidea Telecommunication)
08.2020 - Current
Project Monitor
C2C (Vodafonidea Telecommunication)
08.2020 - 07.2021
Customer Service Executive at Backend Office
Vision India (Vodafonidea Telecommunication)
11.2018 - 08.2019
Customer Representative
First Source (Airtel Telecommunication)
BLP College Patna, Magadha University
GRADUATION
11.2018
Oriental College Patna
INTERMEDIATE
12.2010
R.S. High School Patna
MATRICULATION
12.2008
Ministry of HRD. Govt. of India.
DIPLOMA IN URDU LANGUAGE, 1st Class
04.2015