Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

MUDDU KRISHNA

Bangalore

Summary

Results-oriented Assistant Manager with 12+ years of experience in real estate operations, client servicing, and campaign execution. Expertise in digital marketing, CRM platforms, and API integration with a strong track record of driving lead generation, post-sales support, and process improvements. Skilled in cross-functional collaboration to enhance operational efficiency and client satisfaction, consistently delivering results that align with business goals.

Overview

17
17
years of professional experience

Work History

Engagement Assistant Manager – Operations

QuikrHomes & CommonFloor.com
Bangalore
05.2012 - Current
  • Set up client project filters (like BHK type and budget) after sales using Content Console to help target the right leads.
  • Creating banners (Wall of Frame, Top Developers, etc.) using Content Console to increase visibility and customer interest.
  • Run different types of ads (sticky, roadblock, square) using Ad Manager to support client marketing campaigns.
  • Created reports showing ad clicks and views to help clients measure campaign success.
  • Worked with the MySQL team and used JIRA to launch special banners like Infinity and Top Builder.
  • Managed SMS and Facebook ad campaigns to improve reach and engagement.
  • Made changes to banners, prices, and images as needed to keep campaigns up to date.
  • Helped new clients by creating user IDs and setting up lead flow in their dashboards.
  • Built strong client relationships by solving issues quickly and checking in regularly.
  • Researched market trends and competitors to suggest better ways to grow the business.
  • Joined client meetings every two weeks to solve problems and improve service.
  • Worked with sales, marketing, and product teams to deliver smooth and successful campaigns.
  • Used Dashboards and SCSR tools to track client info and check progress.
  • Connected APIs for agent and builder platforms to make operations faster and easier.
  • Handled Google Ads to promote client projects and meet campaign goals.
  • Created web pages for projects to help promote them better.
  • Assigned team tasks and made weekly/monthly reports on team work and results.
  • Updated location details using Google Maps and other tools to show accurate project info.
  • Worked with tech and product teams to build new tools and fix issues.
  • Managed day-to-day tasks like team support, training, and customer service.

Assistant Team Leader – Quality Control

Four Interactive Pvt. Ltd.
Bangalore
01.2009 - 04.2013
  • Company Overview: (asklaila.com)
  • Led data validation and reporting operations.
  • Trained new hires and conducted quality audits.
  • Managed access control and ensured data accuracy for lead generation.
  • (asklaila.com)

Customer Service Associate – BSNL (Inbound Process)

Sparsh BPO
Bangalore
01.2008 - 08.2008
  • Provided inbound customer support for BSNL telecom users.
  • Addressed and resolved customer queries efficiently.

Education

Bachelor of Commerce -

HKE Society’s Sree Veerendra Patil Degree College
Bangalore
06-2014

Skills

  • API CRM platforms: Salesforce, LeadSquared, Odoo, Zoho
  • Project management tools: JIRA, Postman
  • Data reporting tools: MS Excel, PowerPoint, MySQL
  • Quality assurance testing: API manual testing, functional testing
  • Digital marketing management: Google Ads, Facebook Ads
  • Client onboarding and relationship management
  • Market research and competitor analysis
  • Data analysis and performance reporting

Accomplishments

  • Top Performer of the Years (2018-20)
  • API Integration Excellence (2023-25)

Languages

  • English
  • Hindi
  • Kannada
  • Telugu
  • Tamil

Timeline

Engagement Assistant Manager – Operations

QuikrHomes & CommonFloor.com
05.2012 - Current

Assistant Team Leader – Quality Control

Four Interactive Pvt. Ltd.
01.2009 - 04.2013

Customer Service Associate – BSNL (Inbound Process)

Sparsh BPO
01.2008 - 08.2008

Bachelor of Commerce -

HKE Society’s Sree Veerendra Patil Degree College

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MUDDU KRISHNA