MUDDU KRISHNA
Bangalore
Summary
Results-oriented Assistant Manager with 12+ years of experience in real estate operations, client servicing, and campaign execution. Expertise in digital marketing, CRM platforms, and API integration with a strong track record of driving lead generation, post-sales support, and process improvements. Skilled in cross-functional collaboration to enhance operational efficiency and client satisfaction, consistently delivering results that align with business goals.
Overview
17
17
years of professional experience
Work History
Engagement Assistant Manager – Operations
QuikrHomes & CommonFloor.com
Bangalore
05.2012 - Current
- Set up client project filters (like BHK type and budget) after sales using Content Console to help target the right leads.
- Creating banners (Wall of Frame, Top Developers, etc.) using Content Console to increase visibility and customer interest.
- Run different types of ads (sticky, roadblock, square) using Ad Manager to support client marketing campaigns.
- Created reports showing ad clicks and views to help clients measure campaign success.
- Worked with the MySQL team and used JIRA to launch special banners like Infinity and Top Builder.
- Managed SMS and Facebook ad campaigns to improve reach and engagement.
- Made changes to banners, prices, and images as needed to keep campaigns up to date.
- Helped new clients by creating user IDs and setting up lead flow in their dashboards.
- Built strong client relationships by solving issues quickly and checking in regularly.
- Researched market trends and competitors to suggest better ways to grow the business.
- Joined client meetings every two weeks to solve problems and improve service.
- Worked with sales, marketing, and product teams to deliver smooth and successful campaigns.
- Used Dashboards and SCSR tools to track client info and check progress.
- Connected APIs for agent and builder platforms to make operations faster and easier.
- Handled Google Ads to promote client projects and meet campaign goals.
- Created web pages for projects to help promote them better.
- Assigned team tasks and made weekly/monthly reports on team work and results.
- Updated location details using Google Maps and other tools to show accurate project info.
- Worked with tech and product teams to build new tools and fix issues.
- Managed day-to-day tasks like team support, training, and customer service.
Assistant Team Leader – Quality Control
Four Interactive Pvt. Ltd.
Bangalore
01.2009 - 04.2013
- Company Overview: (asklaila.com)
- Led data validation and reporting operations.
- Trained new hires and conducted quality audits.
- Managed access control and ensured data accuracy for lead generation.
- (asklaila.com)
Customer Service Associate – BSNL (Inbound Process)
Sparsh BPO
Bangalore
01.2008 - 08.2008
- Provided inbound customer support for BSNL telecom users.
- Addressed and resolved customer queries efficiently.
Education
Bachelor of Commerce -
HKE Society’s Sree Veerendra Patil Degree College
Bangalore06-2014
Skills
- API CRM platforms: Salesforce, LeadSquared, Odoo, Zoho
- Project management tools: JIRA, Postman
- Data reporting tools: MS Excel, PowerPoint, MySQL
- Quality assurance testing: API manual testing, functional testing
- Digital marketing management: Google Ads, Facebook Ads
- Client onboarding and relationship management
- Market research and competitor analysis
- Data analysis and performance reporting
Accomplishments
- Top Performer of the Years (2018-20)
- API Integration Excellence (2023-25)
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
Timeline
Engagement Assistant Manager – Operations
QuikrHomes & CommonFloor.com
05.2012 - Current
Assistant Team Leader – Quality Control
Four Interactive Pvt. Ltd.
01.2009 - 04.2013
Customer Service Associate – BSNL (Inbound Process)
Sparsh BPO
01.2008 - 08.2008
Bachelor of Commerce -
HKE Society’s Sree Veerendra Patil Degree College
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