Mudit Sharma

• Leading pan-India reliability of speed charter (D0 & D+1), ensuring last-mile breaches under 3.8%.
• Spearheading the repromise breach charter to achieve an overall supply chain breach of less than 11% for the financial year 2025.

Last Mile Reliability (Jan 2024 - Present)

• Led Last Mile (LM) Reliability for Speed Charter (D0 & D+1) by proactively coordinating with cross-functional stakeholders—Operations, Planning, Control Tower, and Product teams—to streamline processes across assets, resulting in a 16% reduction in LM breaches.
• Executed structured capacity and planning interventions during BBD'24, including 50% VSL capping, pre-pulling BAU orders, and proactive capacity actions based on pipeline utilization forecasts and external event impact. Developed real-time pendency monitoring tools and initiated same-day RTO marking for fraud/reseller shipments, and ensured the delivery of 15 lakh shipments daily during BBD'24 Tower Days.
• Designed and implemented long-term structural resolutions for chronic operational challenges, such as unloading delays, high landing patterns, and supply constraints in key geographies (Pune, Mumbai, Chennai). Aligned Finance and Supply teams through strategic rate card adjustments, leading to a 10% reduction in LM breaches.
• Led the Repromise Breach Charter, identifying major gaps in systematic repromise triggers for supply chain-dependent issues. Standardized processes in collaboration with the Product and Analytics teams resulted in a 50% reduction in misroute breaches and a 90% reduction in NSS breaches. Proactively executed manual repromise for externally impacted shipments with a higher SLA, achieving a 25% overall reduction in repromise breaches.
• Program-managed Flipkart VIP model, expanding it to 10 cities, and building an active user base of 3.5 lakh, contributing to 3.27% of Flipkart’s GMV. Collaborated with L&D, Product, Customer Experience, and Design teams to operationalize newly designed processes, maintaining LM breach below 1.8% for VIP shipments, and ensuring a 24-hour resolution SLA for all VIP customer escalations, significantly enhancing customer satisfaction.

Lead - Central PMO (Jan 2022 - 2023)

• Led critical charters, like Prexo (Mobile Exchange), Fraud Losses, and Insurance Claims.
• Program managed the Prexo (mobile and laptop) charter, deploying the Yaantra app for doorstep device checks, improving pickup accuracy by 10%, and saving ₹30 lakhs daily. Conducted time studies to reduce doorstep time by 50%, leading to a 22% drop in CXNS.
• Received the Flipkart Annual Awards 2023 for demonstrating unwavering dedication to excellence throughout FY 2022-2023. Achieved a 70% reduction in supply chain fraud losses for FY '22, and 1 Cr Fidelity and Money claim settled with the insurance company.

• Led end-to-end site operations for Amazon SDEX FC at Mahindra Logistics, including successfully executing the Amazon Diwali Peak 2021, ensuring timely dispatch, and optimizing workforce planning.
• Implemented multiple Kaizen initiatives, achieving significant gains in operational efficiency, and cost reduction across key functions.
• Spearheaded the launch of a 5 Lac sq. ft. facility—the largest in Amazon’s North Node—managing inbound/outbound operations and real-time load planning to ensure seamless order fulfillment.

• Led end-to-end warehouse operations for Amazon Extra Large (AMXL) in the South Node, ensuring SLA-aligned execution of inbound/outbound processes, and transportation logistics.
• Monitored KPIs and streamlined operations, driving improvements in order planning, shipment coordination, and cross-functional collaboration.
• Ensured inventory accuracy and operational hygiene by adhering to SOPs, meeting inventory targets, and implementing effective liquidation strategies for aging stock.