MUGUNTHAN S
Trichy
Summary
They are accountable for reviewing existing processes to lead system updates, servicing production equipment, keeping supplies and inventory, and complying with production process safety and quality guidelines.rty's value. Upon approval, the loan proceeds to closing, where final documents are signed, and funds are disbursed, officially transferring ownership to the buyer. In parallel, a process associate plays a vital role in ensuring the efficiency and quality of production processes within manufacturing settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Associate
Firstsource
chennai
12.2024 - Current
Process Associate – HOA & Tax Processing (U.S. Mortgage Support)
- Collected and verified property-related information from HOAs and sub-HOAs, including fees, violations, and ownership details.
- Communicated via email with HOA representatives to confirm property compliance, payment schedules, and account status.
- Accurately updated internal systems with HOA/sub-HOA information to support property management and servicing operations.
- Reviewed and processed basic property tax documents received from county offices and ensured timely payment to avoid penalties.
- Maintained organized records of email correspondence, payment confirmations, and system updates.
- Coordinated with internal teams to escalate and resolve discrepancies related to taxes or HOA charges.
Process Associate
Tata consultancy services
Chennai
01.2023 - 06.2024
- Documentation Management: Prepare and distribute meeting agendas, minutes, and other relevant materials.
- Confidentiality: Handle sensitive information and documents with discretion and maintain proper organization.
- Loan Processing: Apply different loan types for heavy-duty and construction vehicles. Process daily EMI amounts for each loan.
- Payment Processing: Apply payments received through RTGS/NEFT. Process IMPS files and troubleshoot customer queries.
- Tax and Refund Management: Handle TDS refunds as requested by the TAX unit. Process RTGS refunds for payments not received as applications after 16 days.
- Cheque and Query Handling: Process bounced cheques and address related queries.
- Customer Support: Manage SMS activities and respond to customer queries. Process Key Performance Indicators (KPIs) and TDS refund letters.
Education
Bachelor's Degree - Computer Science
Bishop Heber College
Trichy01.2022
HSC - computer science
AKKV Matric Hr.Sec School
Trichy01.2019
Skills
- Microsoft Excel
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Adaptability and flexibility
- customer service
- Time management
Certification
- Business Ethics in TCS
- Data Privacy in TCS
- Fire Safety Awareness in TCS
Accomplishments
Consistently achieved 100% targets delivering every job on time.
Timeline
Process Associate
Firstsource
12.2024 - Current
Process Associate
Tata consultancy services
01.2023 - 06.2024
Bachelor's Degree - Computer Science
Bishop Heber College
HSC - computer science
AKKV Matric Hr.Sec School
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